Amazon.com
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Amazon.com Employee Review

Work hard, have fun, make history

4,0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
1 January 2014
• Solve customer service issues and demonstrate passion for delivering a positive Customer experience • Develop and achieve performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality • Hire, lead, and develop a team of 20-25 associates and Team Leads. • Responsible for the overall direction, coordination, motivation, and evaluation of the team • Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. • Additional responsibilities includes interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts, and managing risk for Amazon. • Communicate policies to associates and become the primary information source for staff • Follow-up to ensure compliance and consistency • Taking corrective action as necessary and documenting the issue and actions taken. • Understanding and use of Customer Service and Company systems and understanding and control of department functions and procedures • Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan, and implement short- and long-range goals. • Basic project development, management, and implementation at the site and network level.
Ratings by category
3,0Work/Life Balance
3,0Salary/Benefits
3,0Job Security/Advancement
4,0Management
4,0Culture
Pros
Excellent working conditions
Cons
Long hours
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Pros
culture, fun, financial benefits
Cons
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Customer Service Manager (Former Employee) - Cape Town, Western Cape
Amazon's a great company to work for. Their leadership principles work well both in and out of the office and the everyone from your peers to high-level management are easy to talk and genuinely want the best for you.
Pros
Free Transport
Cons
You're probably going to work a shift outside of the tradition 08:00/09:00 - 17:00 - 18:00.
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5,0
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Same location
Customer Service Agent (Current Employee) - Cape Town, Western Cape
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Pros
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Cons
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