BMW Employee Review
I had taken over someone elses book who resigned, so i had some cleaning up and catching up to do, I had an account that was 120 days in arrears, Customer was facing repossession, section letters were sent and Customer was interested with some assistance. I advised him on options that he had to make account up to date and payment arrangements. I took the arrear amount, split it over 6 months meaning his installments for 6 months will be more, gave him new calculations, and sent him paperwork to be signed and faxed back, Customer was no longer in arrears but had to keep up with his payments.I learnt alot different departments, as i had to liase with all the departments on a daily basis, even Insurance companies, Dealerships, Tracers and even updating,ammending details on system, and drawing up contracts. I learnt to work independently but Managers always available for assisting.The hardest part was when i lost my Job due to my going on Martenity leave while i was still temping.
Ratings by category
free lunches, skills development training.
sometimes we had to work saturdays to catch up/meet deadlines
Typical Day Dealing with various departments within the various dealerships to ensure optimal customer service and target achievement. Managing the F & I departments to ensure compliance within the legal requirements for that field and target achievement Motivating and coaching deepartment managers. Travel between dealerships in Gauteng and Free State What I learned is that staff are the biggest asset and managers are not always great leaders. Top performers are usually promoted to management positions without necessary training. Workplace culture, is directly affected by the "leadership" of the business. The hardest part of the job was getting managers and leaders to see where they go wrong, The most enjoyable part of the job is seeing dealerships and departments thrive and win national awards