BMW Employee Reviews for Call Center Representative
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I had taken over someone elses book who resigned, so i had some cleaning up and catching up to do, I had an account that was 120 days in arrears, Customer was facing repossession, section letters were sent and Customer was interested with some assistance. I advised him on options that he had to make account up to date and payment arrangements. I took the arrear amount, split it over 6 months meaning his installments for 6 months will be more, gave him new calculations, and sent him paperwork to be signed and faxed back, Customer was no longer in arrears but had to keep up with his payments.I learnt alot different departments, as i had to liase with all the departments on a daily basis, even Insurance companies, Dealerships, Tracers and even updating,ammending details on system, and drawing up contracts. I learnt to work independently but Managers always available for assisting.The hardest part was when i lost my Job due to my going on Martenity leave while i was still temping.
free lunches, skills development training.
sometimes we had to work saturdays to catch up/meet deadlines
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