BMW Employee Reviews for Dealer

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Contract management ; dealer support (Current Employee) - BMW head office - 10 February 2015

Productive Financial environment systems support Dealer support specialist working with MINI and BMW • Handling dealer queries and complaints /assisting with systems problems • Updating customers details on systems • Substitution of goods • Issuing exit letters • Providing paid up letters, processing refunds and motor plan extension • Processing duplicates and making amendments to financed agreements • Processing payouts

Pros

flexi hours no overtime

Cons

long hours

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very informative work environment makes you think independently

Dealer Support Consultant (Current Employee) - Johannesburg, GP - 13 August 2013

it is a very exciting environment, full of life, people are supportive in all prospects of ones well being i have learnt to make constructive decisions and how to treat customers professionally, handle queries with utmost importance, using my calender to dairise duties, working in a team, being a team player There is no hardest part in this job as however there are some challenges you would come across and people with more experience will assist. The most enjoyable part is the time spent resolving queries making sure that the turn around time is met at the end of the day and the statistics is high, then you get compensated by leaving early/ halfday

Pros

company car, petrol card, medical aid, pension, 13th cheque, profit share

Cons

dealers knows who is who in the company, they can escalate challenges to Managers without letting you know