bOnline
2,8 out of 5 stars.
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bOnline Employee Reviews

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All
Location
South Africa8 reviews

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3,1Work-Life Balance

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Its an okay place

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Be prepared for favoritism and managers only helping you if they like youThey talk bad about agents and have group chats discussing and laughing about people's looks and circumstances
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Fun environment with lots of growth opportunity & recognition for hard work

Coming into bOnline I had zero contact centre experience, management and those who I reported to were very supportive and held my hand every step of the way.You can go far at bOnline with a positive, "can-do" attitude.Your experience is what you make of it and your hardwork does not go unnoticed.Good remuneration when you produce the work and great incentives inbetween.The company is growing and improving day-by-day so its currently a very exciting place to be at.Staff is generally very friendly so its easy to settle in quickly and get along with most people.The hardest part of the job is probably knowing how to separate work and play.

Pros

Great remuneration and incentives. Fun, positive environment. Weekends and bank holidays off.

Cons

UK based so no SA holidays are observed.
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Worst company ever

Sick or not you must come to work. Expected to deliver the work that should be done by 10 people.Management doesn't know what they are doing, when it hits the fan, lower level people are used as scapegoats.You will loose your sanity

Pros

Work from homeish

Cons

Everything else
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Stressful work environment

Short staffed having to fill in the gaps when other staff are on leave or sick , management always blaming or complaining about performance but won’t admit the process are flawed and will always put blame on the agents they focus so much on getting good reviews then actually giving the customers good equipment and make the customers pay for everything even if it’s faulty equipment but expect us to get good reviews when we have to tell the customers they have to pay for replacing faulty equipment

Pros

Weekends off

Cons

NPS is more of a focus then actually resolving issues
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Unfair

I've seen hard working people being worked out of this place by people who are close to managers , alot of Back stabbing taking place, I've even witnessed calls being made to other companies to inform them not to recruit any person who leaves this horrorific place its extremely sad. I CAN WAIT TO LEAVE THIS PLACE

Pros

None

Cons

CEO does not understand what's being done in the office
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Fast pace & target driven

Good place to work as a job,however hard to establish a career because their staff turn-over is very frequent and high. Also, not much room for growth
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Like working in a sweatshop

When I worked at bOnline there was not one window in the office I sat in with easily 30 people in the sae room. the place looked extremely grim and really not an inspiring environment at all especially since it is suppose to be a creative environment. No management and most people (aside from the designers) did not do much work.

Pros

Somewhat Flexi hours - they work UK time

Cons

Drab office space, weird people pitching up in terrible clothes, no real culture or care.
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Very Fun enviroment

This is a very fun company to work with, I have learnt how to cope with Pressure and to excel in it, I have grown as a person because of this company, but I want to move up in the world, The staff is wonderful and they help you to succeed.

Pros

If you are on Target, you are left alone.

Cons

Unreasonable expectations
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Overall rating

Based on 11 reviews

Ratings by category

3,1 out of 5 stars for Work/Life Balance
2,8 out of 5 stars for Salary/Benefits
2,6 out of 5 stars for Job Security/Advancement
2,5 out of 5 stars for Management
2,7 out of 5 stars for Culture
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