Cape Union Mart
4,0 out of 5 stars.
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Cape Union Mart Employee Reviews

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This is a good company to work For though stressful just like the others but The management skills are good! The staff is friendly and very outgoing, they a make team very strong!
Pros
Good work
Cons
Much work
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Great company to work for. If I knew then what I know now, I would never have left. They have awesome training and development sessions, as well as team building activities. Only downside is the working hours.
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Awesome retail experience and customer service is our game at cape union mart. Customers come first. Turn all refunds into sales, we turn every phone calls into sales, we turn every visits into sales.
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A good place i ever worked at, thats where my customer experience grew and team work was our best part, we work together as a team and always enjoy it
Pros
Free lunches provided
Cons
Short breaks provided
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typical day will be serving customer service the best way possible. Learned a lot about camping and out door staff it is very interesting. Store leaders are always there to listen and assist the staff were possible.
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It's a very nice company to work for, but it's very hard to get a position that will allow you to grow as an individual and an employee. The benefits are fantastic
Pros
Incentives
Cons
No growth
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The company's environment was enjoyable to work for. Everything was done professionally. A uniform was provided. Staff management were considerate regarding family emergencies and leave.
Pros
Staff Discount
Cons
Long Hours
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working with customer service, training of all new products, get the opportunity to grow with in the company, stock take is always the hardest part of the job,
Pros
training
Cons
stock take
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Cape Union Mart is a great place to be. Each day working with new customers helps teach me how to workbench people. Management treats us all equally and we as colleagues work together as a team in unity.
Pros
A hour Lunch
Cons
Opens very early
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Everything was great just the hours were not good because of retail hours coming home late after 8 pm was not great especailly when you are a mother and have kids that are still at school that still needs to be assisted with school work.
Cons
Long hours
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wow i enjoyed working for such and great high end growing retailer such as cape union mart i have enjoyed my time and service at cape union mart for the past 3 years. great working culture/ fun environment/motivating staff and ,management great working experience indeed
Pros
hiking activities
Cons
short working hours
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Cape union mart is a store that values local and international customers. The working conditions of the company are reasonable as per the bcea I bealive in growth also cape Union mart bealive in growing their employees
Pros
Free lunch for double shift
Cons
Late hours
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Hours are long and usually according to the mall times. This job is great for students/casuals/part time and especially awesome to gain experience in the retail sector for recent matriculants
Pros
discounts
Cons
boring
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Each day had its own challenges and fun moments, each day i was expected to have a conversation with the customers were by i was helping them to choose in our different products. I've learned that each customer always had an idea of what he/she want and it is not always easy to convince one to buy something they did not come for, i was expected to have a strategy of convincing them on what to buy by telling them more about the benefits of each product. The management of the store is well demonstrated or conducted since the managers are well skilled and trained, each manager knew on how to use their skills towards their colleagues regarding decision making and motivating us each morning. The workplace culture is not difficult to adapt since you are expected to be always on time and have an acceptable attitude towards customers, each morning one manager would conduct a small meeting briefing and motivating the colleagues. The hardest part of the job was when you had to help a rude moody customer, the most enjoyable part of the job was that you meet different people where by sometimes you get to learn new languages or be told interesting stories about why they need a certain product.
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i learned about customer services i worked hard . 5 days a week 3pm-9pm or 8-3pm enjoyable was assisting the customers, knowing what they wanted and they would write out a compliment carrd for your had work
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Cape Union Mart is great. Long hours that you would have to work. I don't always agree how the managers speak to the sales consultants. Consultants always fight
Pros
off days
Cons
conflict
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The environment of making sales every day, reaching targeted total turn overs. Making money through product knowledge. Understanding of adventurous life.
Pros
stuff discount
Cons
racism
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Fast paced sales environment that always kept me on my toes. - Very flexible working hours - How to pitxh a sale and gain trust - Family based workplace culuture
Pros
Very outdoors place to work
Cons
the inability to grow
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Working for the company it was good it teaching you customer service you value them in store not by buying only but building a good relationship with them. I belive for people know to your brand and the name of the store it all goes down to the service you gave them.
Pros
Customer service First
Cons
Long hours
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I really enjoyed my time there, they understand great customer service, lovely management whom is in touch with their own employees. The culture there is absolutely stunning!
Pros
Job security, lovely people, care for the stuff
Cons
Long hours
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Am glad I've worked with Poetry as I was a fresher I learned so much now I feel change is good and with my knowledge,skills and personal growth I'll go far
Pros
Yes
Cons
Long hours
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