Capita PLC
3,2 out of 5 stars.
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Interviews at Capita PLC

Here’s what others thought about the interview process at Capita PLC.
Interview experience
Based on 169 interviews
Favorable
Interview difficulty
Based on 170 interviews
Easy
Interview process length
Based on 168 interviews
About a day or two

Interview process at Capita PLC

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, rating is 7.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, rating is 3.

Interview process length
About a day or two
39%
About a week
35%
About two weeks
17%
About a month
5%
More than one month
5%
Most reported steps
On-site interview
57%
Phone call/screening
55%
Group interview
50%
Written test
48%
Problem solving exercises
42%
Least reported steps
Take-home/sample work
2%
Drug test
1%
They have no interview
1%

What candidates say about the interview process at Capita PLC

  • The HR process is the best but wait till you hit the operational floor (the worst).
    Shared on 20 May 2020 - Customer experience advisor - Cape Town, Western Cape UCB
  • Depending on the position you applying for but easy and structured
    Shared on 23 June 2019 - Quality Coach - UCB
  • Online assessment and interviews
    Shared on 3 April 2019 - Customer Service Advisor - Cape Town, Western Cape

Interview questions at Capita PLC

Commonly asked questions, as reported by candidates

  • 1. How well do you work under pressure?2. Are you able to work alone or within a team?3. Where do you see yourself in 10 years time?4. What do you know about the company?5. How would you deal with…
    Shared on 19 March 2019 - CUSTOMER EXPERIENCED ADVISOR - Cape Town, Western Cape
  • What motivates you?Why did you leave your previous employers?Where do you see yourself in 3 years?
    Shared on 25 February 2019 - Recruitment Officer - Cape Town, Western Cape
  • Why should capita hire you?
    Shared on 25 October 2018 - CUSTOMER SERVICE ADVISOR - Cape Town, Western Cape

Interview tips at Capita PLC

Dress code for the interview
  • Business casual (e.g. dress slacks)49%
  • Casual (t-shirt and jeans)22%
  • They didn’t have a dress code16%
  • Formal (business suit)13%
  • Special outfit (e.g. protective gear)0%

What advice do candidates give for interviewing at Capita PLC

  • Be more professional towards the person
    Shared on 7 November 2019 - Customer Services Consultant - Union Castle Building

The first interview at Capita PLC

How candidates got an interview
  • Through Indeed32%
  • Recruiter contacted me26%
  • Other online job site21%
  • Walk-In11%
  • Paper application5%

How candidates received their first interview at Capita PLC

  • I went to one of their open days, did a few assessments, passed then scored me an interview. Their recruitment process is quite fast and professional compared to other contact centers I've applied to.…
    Shared on 16 July 2019
  • I went to one of the open days.
    Shared on 18 June 2019 - Customer Service Agent - Maitland, Western Cape