Capita PLC Employee Reviews
South Africa241 reviews
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Capita is a great company to work for,relaxed environment,very good security, benefits for employees and primary care.The company just needs to work on its management.
Free drop, primary care, pcs available in the cafeteria with free coffee
The workplace has growth opportunities in all departments, tests your work ethic on a daily basis and the environment on its own is positive. The company offers different types of incentives which in turn helps increase the monthly salary which enhances you to better your daily performance. Staff is friendly and welcoming most manager have an open door policy, which helps us as the agents, to open up about any issues we may have.
I've been at Capita for a full year, yeah its challenging at times but the work culture is fun. Fast paced but you can always find a way to have fun especially when you got a collaborative and experienced team like the one I worked with.Management though🙄 they are alright; but at times when the client comes through for a visit it becomes tense on the floor.
Agents who don't pull through on the customer expectation, so yep you guessed it REPEAT CALLS.
Please steer clear of this place if you need a job only use this as a stepping stone. The place is filled with micro managers who is immature, sadistic with very little between the ears. Constant pay queries and lack of communication. Managers only care about their own wellbeing.
Long hours, constant pressure
Challenging workflow yet achieving and teaches you everything or most experience with working with people, colleagues and customers. I have reached a high level in understanding the great opportunity in this career and better your interpersonal and customer oriented skills.
Capita has a VOICE policy that they do not adhere to. Many rules made by them gets broken by them. You're not allowed to VOICE yourself because if you do, they redeploy you. I wouldn't recommend. This company is not good for your well-being unless you have a good position.
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Great company if you are in with the managers the moment your manager is off duty, you'll have unhelpful people who call themselves managers. Never wanting to take responsibilty or actually resolving a customers complaint. Tereible overall
Capita numbers bases and autocratic Management despite of current circumstances that people are living with. Their pushing number
Capita numbers bases and autocratic Management despite of current circumstances. I just want out and be in a Democratic Management and chance to grow in a company. I dont see ut happing there at Capita
If you focus on your job and try all the time to reach your target you would not have much of a problem. We had fun as we always had team building to motivate one another.
being at risk of losing job for not reaching target/long hours
I have nothing bad to say about capita, my experience with them has been such a learning experience and capita does care for their employees. I remember a lot of fun time whether it on the floor with nice goodies to eat or a fun day for the whole company to enjoy. It’s a place for growth if you work hard and capita really stands behind their employees
To many managers
Capita is a fast paced, high pressure work environment which requires one to always be on their feet and to be able to assist customers
Capita is a fast paced, high pressure work environment which requires one to always be on their feet and to be able to assist customers to the best of their knowledge. The company itself cares about the well being of its employers and that is one thing I appreciated about the company. There is a great room for growth within the company but the employer has to play their part