DSV Employee Reviews for Call Center Representative
Call Center Representative10 reviews
South Africa10 reviews
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Working at DSV was extremely fast paced, which i have no problem with however management was not pleasant. It did not matter how you approached her or a situation, she would always speak to you with disrespect which was not pleasant and thus always kept you on edge and made you feel stressed and as though your job is unsafe.
Being part of the team gave more experience in terms of customer relations and be able to understand customer queries.Growth, experienced and knowledge and team work also played much role in me whilst was still within the company.
Normal lunch hours
Normal working hours
the manager was very hard to please. but overall, the experience was great. clock in in the morning, log on your system and start taking calls. supervisor was amazing and his willingness to assist any given time was excellent. team leaders did their work good. the best part of my job was knowing I went over and above every single day to assist every single caller who needed my help and being told that I am doing a great job.
DSV is a pleasant company to work for you learn a lot as every day is different it never has the same challenges.
A typical day at work is when the day starts we are receiving calls from clients requesting to be contacted back as they would like to change delivery addresses or asking that we deliver at an alternative time or date. I have learnt to be patient and that the client can respond to you however you need to be professional at all times. The management team at the company is quite helpful as they are there to assist especially when there is a client who no longer wants to speak to you but to your superior because of something beyond your control. Hardest part is dealing with irate clients who don't want to listen to reason. We have our monthly meetings whereby we find out how the previous month deliveries went this is what I enjoy most.
Rewards and recognition
Working overtime when the volumes are high
Severe Micro Management. No interest in employee wellness, job satisfaction or retention of employees. Very high pressure environment High staff turnover, from floor personnel to higher management. No incentives to perform well. (All comments based on Contact Center environment only).
Uti. Is the good Company , I ve learned lot of tihings in Uti on how to handle the pressure, dealing with irate client and be responsible for my work and working as a team.
we bring our own lunch
7;30 to 17;00