Edcon
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How would you deal with a difficult customer

7 answers

  • Know thè problem come with the solutions

  • With ease and politeness

  • I would keep calm and keep a smile on my face all the time and also be friendly,and try to make a customer understand everything that is not clear

  • You simply stay calm and talk to them in low but clear voice while trying find out what the problem is, and if possible try to solve. if not,involve management in the matter.

  • The customer is always right that's the slogan used in jet mart Butterworth. Always ask the customer where or she is finding difficulties in our store then try and solve the problem.

  • First one have to apologies to a customer and acknowledged their fault,but doing that you allow a customer to trust and believe in you that you surely are gonna assist him or her.And you should always be calm and speak politely with a customer.

  • Try to talk to them in a more polite manner and calm attitude

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