Edgars Employee Reviews
South Africa251 reviews
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Working at the company was worth it gave me time to grow learn and shared my skills knowledge meeting different people and culture and communication with customers delivering good customer service planning ahead and making dead ends meet thank you
Free lunch on special occasions
Doing launch promotions required long hours
I learned a lot about customer service and treating people, the world of retail is different but it teaches most about how to handle one self. so i got custom to wanting to help customers get the help thye need to shop happier.
felt like home
It was not about who is more experience but was more about respecting each other and helping customers because we all wanted the business to grow. We had our time management and we Oldways wear full uniform. We knew that to sell our products we must smile
Had to walk around on the floor, greet the customers and assist them with queries and direct them to desired locations in the store. On the switchboard: Answering of incoming calls, transfer call to desired extensions. Approving of all outgoing staff call. At Customer Service Centre: Assisting client with allocating required item sizes,colours and makes, Contacting Fashion Hotline to speed up delivery time for clients goods bought.
Discount on Goods purchased
Long hours, and worked weekend, and public holidays
the place is great to work in. Everyone was professional from the security guard to the Store manager, when you go to work you know that you gonna assist the store reach it's daily, weekly and monthly store targets. The enjoyable moments was meeting new customers as they always had their opinions about our products and prices, i'v gained a lot of experience for the time i was working there. I would like to take what i learned there and put it to good use.
Merchandise , sales customer service , replenish and clean of your department Customer was a king Management were well respected Co-workers were driven by sales back then ( 1997) we only implemented what we were told there was no room for ideas back then ( 1997) Dealing with my customers
working with people
Job work / Life balance a problem, i.e. 2 Days off in a month. Salary and benefits quite low, particularly at lower levels. Too much workload caused by among others too much paper administration. Job security, management and culture need some serious improvement.
Performance based incentive
Too much paperwork
A typical day at work would see me interact with many customers and selling approximately 15 phones on a quiet day and up to 35 or more on a busy day. Certain customers would be difficult to work with but I overcame this with my excellent interpersonal skills. Management was supportive and understanding. The most enjoyable part of the job was reaching the weekly and monthly targets.
a typical day at work is servicing the clients and controlling, taking and pricing stock, solve all client queries, opening and closing of accounts and managing cash flow of your safe. Working most of my time in this job at the accounts department I have learned how to deal with complex account queries and how do solve those queries. I also learned how to prioritize and multi task because of the busy retail environment as well as the start of my customer service skills. My co-workers were fantastic given the fact that at the time I was one of the youngest of the all the staff and everyone was very protective over me and was always keen to help me where needed. The hardest part of the job was when your safe did not balance at the end of a busy day and after a long search for the difference it can not be located and all shortages were deducted from your salary every month. The most enjoyable part of the job was interacting with the clients and having fun in the work place by making jokes.
Discount on products in store and serving clients
slow promotions in industry