Europ Assistance
3,8 out of 5 stars.
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Europ Assistance Employee Reviews

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Location
South Africa66 reviews

Ratings by category

3,6Work-Life Balance
3,5Pay & Benefits
3,2Job Security & Advancement
3,3Management
3,6Culture

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Found 66 reviews matching the searchSee all 466 reviews

Relaxed working atmosphere

Indeed Featured review

The most useful review selected by Indeed
i worked for Euop Assistance as a Sub Contractor for almost 7 years and enjoyed the working environment. Payment was made promptly, within a week from Invoice. A very nice company to be associated with.

Pros

Mostly working without pressure - Evenings /early mornings

Cons

Earnings were inconsistent (based on client utilisation)
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Teamwork is the main source

I worked as a call Screener it was an internship but everything was great conferencing the calls to service providers and assisting our clients in the outsourcing department

Pros

Free coffee

Cons

An hour
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Fun

They don't want to pay their employee's but it's a fun place to be at even though you work long hours and never get recognized by management. We basically work just to pay our dues.

Pros

Nothing

Cons

Long hours
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Good company, good environment, with good management team

I recommend the company to anyone, I am hoping to grow within the company myself. The HR team is so professional, colleagues are too. However, my manager himself lacks leadership skills. But the rest is good

Cons

Long hours
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Worked well

I loved working for Europ Assistance. Everyone was very helpful and nice. Some of them are just not the tipe of people that should work there but I loved working there
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Not a well managed company with a racist ceo

People are exploited for peanuts with the rudest ceo you’ve ever met. People are clearly using money for their own means, I was told in order to be kept for a permanent contract I need to sleep with some one important. What a joke
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Fast paced

This was a nice job to have and the people were very caring and understanding, especially when you tell them something is wrong. I wont go into detail but they helped me a lot.
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strssful

company was great but the disadvantage is that they retrenched most people at the same time the package was too little to feed most family. But the benefits were great
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Good company

Europe assistance is a good company but the problem is that they don't pay enough. The salary is too low to cover my need because I have to support my family even my brothers with that little money it's not enough and the shifts are long
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it was productive

it was only typical working there during afternoon and weekend because we received lot of pranks calls. but the great experience to work under pressure.
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It was great working there

It was a good place to learn,good environment,the shifts were hectic but doable,the salary was great and always on time,the management was always there to help when we struggled with difficult calls,it was a good place learn and grow personally and professionally
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Relaxed environment

Good environment but minimal earning potential. It was difficult to grow and earn better money until we got retrenched, none the less the treatment was good by management.
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Productive and fun workplace

EuropAssistance has provided me,so far, with basic administrative knowledge, working with Microsoft Word and Excel, making incoming and outgoing calls, capturing data, etc. It is a very friendly environment to work in and all staff work well together.
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Bad Exprience.

There's favoritism. You don't get noticed for your hard work. shift work, people are not happy, afraid to raise their voice cuz they will get fired.

Pros

Non

Cons

Short breaks
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Friendly Work Enviroment

It is a very broad environment and we are always encouraged to upskill ourselves. i have learned to build a good business relationships with our services providers

Pros

none

Cons

none
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Enjoyable part of job

Helping people on a daily basis in emergency situations, challenges and problem solving on a daily basis and the whole team helps out if it is one of those tricky cases.
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Driver/ Chauffer at Take me home services

Driving only on weekends with my partner and at night, Driving anywhere in Cape Town as I doing a take me service. Management is gud never had any problems with them. Driving at nights in Cape Town areas is very dangerous for a woman. To deal with very difficult clients that are under the influence of Alcohol. The tips I get from clients for my outstanding service
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Productive

It was fun working at europassistance I've learned a lot, customer service how to take care of the client, how to treat stuff an management. I also learned how to handle emergency calls and assist with the stuff as well

Pros

If I get a complement from the client, management will give me a lunch voucher

Cons

Overtime was paying
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High Energy Call Centre Environment

A day at work will be on a given shift. In this shift environment you learn patience, kindness and a team effort is compulsory. Management are rarely visible, this enable us t take ownership of queries and using one's initiative. The workplace is rich in Cross-cultural diversities, this makes the atmosphere more exciting. The hardest part of the job is applying for leave and management are reluctant. During peak periods you commit yourself as we are passionate . However, when you need time off or to attend to personal matters [as I am a single parent] the management are inconsiderate and officious.when you are compelled to ask related departments for help, they respond rudely and abruptly. this shows their leaders have such qualities and attributes. The most enjoyable part of the job is viewing your statistics, taking the most calls, when your entire team contributes well. Asking other departments for help and you are assisted, beyond your expectations. The people who are desperate stay and take abuse. The employees with passion , leave [not the company] They resign form shoddy managers, who lack simple leadership qualities, attentive listening and showing empathy at the required times.

Pros

Free Coffee

Cons

Rude team leaders, inconsiderate managers, Unhelpful HR department
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productive and team player

good company to work for, friendly and development driven. they take care of their staff and are informative about any company changes, process and systems.

Pros

idling

Cons

long hours
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Fun place

It was a place of growth that required one to apply themselves and thinking . Enjoyed the customer interaction and resolving their queries , it was quite fulfilling

Pros

socials

Cons

kpa's
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Overall rating

Based on 466 reviews

Ratings by category

3,6 out of 5 stars for Work/Life Balance
3,5 out of 5 stars for Salary/Benefits
3,2 out of 5 stars for Job Security/Advancement
3,3 out of 5 stars for Management
3,6 out of 5 stars for Culture

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