Fidelity Services Group
3,3 out of 5 stars.
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Fidelity Services Group Employee Reviews

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Location
South Africa21 reviews

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3,3Work-Life Balance

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It was not a great experience. The are no benefits. No medical aids. You are just grateful to have a job. To try make ends meet but then they dont and its depressing.

Pros

You get a salary.

Cons

Work everyday, long hours.
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It good everything is perfect

It good working at fidelity hope, because i can provide my family with their needs, and i hope i will do more at home while am still working there at fidelity
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Pressurized environment

Great place, but management have favorites & don’t even hide it. Pressurized env as this is responce company. Staff underpaid, no benefits thats shocking for such a big company. No processes cause they change them every other day, the only nice thing is the flexible working hours.

Pros

Flexible working hrs

Cons

No benefits
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Productive and fun workplace

Fidelity security group is a well known company that offers great quality services. At fidelity security services you may find peace and they work as a team. It's a great opportunity to be a part of the fidelity security company.
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I'm enjoying

I enjoy working here and the company and they give us chance to improve our selves since I started at fidelity security services due to hard working..
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This is just not a great environment to work in

Very rigid environment and too much red tape. Management speaks to the employees like dogs. No sufficient training is provided. Staff turnover rate is very high
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Always learn new things

I have learn at lot since I have started working at Fidelity. I have now learn to work under pressure and maintain to stay calm in every situation that I come are cross. I can talk a lot but maintain to always community effect with respect.

Pros

Friendly work place

Cons

Long hours
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Very busy and great work experience

The experience you'll gather there is great, it teaches one to work under pressure on a busy schedule. Teaches you how to multi task and have good communication skills
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you have to be smart to enjoy working there

Good company to work for, unwise management who lacks skills, they offer loan at a crazy interest rate, no overtime. Managers always scared n look lost. u buy uniform. Good college to upgrade

Pros

Bonuses

Cons

no overtime, 11 and half hours while work 12hrs
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Working for that company was nice and productive becourse you can see that people getting helped because of us as security guard

Working for that company was nice and productive becourse were working in the traffic department helping people who went there for bookings and other stuff if you have problem you call your supervisor he come emidiately to sort that problem and they all friendly including the managers so working for Fidelity was very nice becourse they care about their staff and clients

Pros

They sometimes give free lunch but not often

Cons

I can say it's fine hours if they ask you to work axtra they will pay you for that
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Worst company to work for

Not a great company to work for in my experience. Half of stuff are not happy but sticking around because we all need money.People manage with emotions and there is no support at all from management. People get paid and respected differentlyMy time at Fidelity was not pleasant.

Pros

None

Cons

no overtime
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very good and nice

The only thing which is bothering me, is the rating hours of 11:50 whereas other sites are rating full 12:00. All the time when you ask about that, client this client that, I wonder did I hired by the client or company it'self🤔😭. Other than that, everything is good about company and I would like to be here for some years

Pros

No

Cons

Normal hours
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UN orginised & Pay Queries

Vehicles not roadworthy. Promises of same saliries and better in the beginning, promises not kept. Pay Queries for two months. Management not competent to deliver

Pros

None

Cons

Pay Queries
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Professional and educational

The management team is great and friendly. Colleagues are very helpful to satisfy the client. Work procedures are professional and very advanced systems.

Pros

Oppertunity to grow in the company.

Cons

Bee
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I got all the experience needed in security industry

Fidelity security group is agood and update security company that takes care of its workers .the company have a college where by you can upgrade yourself up to management.they do offer every security officer chance to study up to sasseta level 5.

Cons

12 hours
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Productive

Challenging, educational, health, and safety. It was a skillfully, the opportunity to study further, Good working environment, honesty and reliability, Cleanliness

Pros

Buy tickets

Cons

Shifts
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Fun workplace

It was a nice experience working at sasol secunda under Fidelity security services But working for Fidelity it was horrible experience We worked hard but they didn't pay accordingly Always a pay query when you question them they put you under pressure at work until they get rid of you They did that to me

Pros

Nothing is free with Fidelity

Cons

Long hours less payment
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Nice working with them at fidelity

It was nice working at fidelity , there were no stress during the work , wev got good relationship with the manangers to keep the job in place , good working wth fg group workers , thers no discremination

Pros

Free lunch

Cons

1hour
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Improving job style.

I like to see an improvement of the company and also the skill and excellent performance is my will in each day.There so many things that when on site you have to look at and try to uplift the area where you are looking and not feeling ok about.The company need to be proud of its stuff due to their performance.

Pros

Free lunches

Cons

Long hours
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Productive and encouraging

Hectic day clients tenants and deliveries must be assured of safety at all timesBeing calm on every setuation helps solve any problem professional Management is very supportive and encouraging to do batter Hectic day everyday is challenging Haddest part unhappy clientEncouraging to do batter
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Management needs to change

Management needs to be changed desperately. Managers do not have the proper qualifications (Degree/Diploma) and skills due to this, they do not know how to treat the staff in the correct manner and they have no knowledge of how to handle conflict situations. It is more of a blame game environment, managers put the staff under immense pressure, whilst they are not doing any work. Protocols and procedures are different depending on the individual being dealt with, which is extremely unfair. Should there be a restructure, and new "qualified" managers get put into place, they can turn the business around. The senior management never stands behind the 'normal staff', way too much of shielding and protecting of the department managers. If the department is not functioning properly, it is a reflection of the manager of that department!!! This is something that the senior management needs to understand! Department managers are extremely quick to blame the staff, when they do not provide ample training and support. Not a good working environment at all, definitely not a place to build a career. It is only the department managers who are secure in their jobs, everyone else is just there to perform a function.

Pros

Provident fund

Cons

Bad management, Misuse of authority.
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Overall rating

Based on 21 reviews

Ratings by category

3,3 out of 5 stars for Work/Life Balance
3,2 out of 5 stars for Salary/Benefits
3,2 out of 5 stars for Job Security/Advancement
3,2 out of 5 stars for Management
3,3 out of 5 stars for Culture
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