Flight Centre Employee Reviews
South Africa48 reviews
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Providing group quotes to internal and external businesses for flights, accommodation, transport etc. Organizing meetings, incentive, conferences and event travel for companies. I learnt that when dealing with group requests you need to be meticulous, pay attention to detail and be on top of the changes. The hardest part of the job is when changes are not communicated effectively by the client. The most enjoyable part of the job is when the trip was completed with no hitches.
If you do not have the right management, then you won't be able to hit profit. Put the right people in the right positon, see your business grow not only in profit but a good working environment
making that welcome back phone call and hearing how the holiday was
people making up their travel budget when there is none
A typical day was to help people with their holiday packages. I learnt that you can go on holiday and not having to spend too much money. Workplace culture is very hard working. The hardest part was to keep people happy. The most enjoyable was when people came back from holiday they always brought something back to say thanks.
Seeing people smile
fighting for commission
Work hours 9 - 5:30. Meeting new individuals daily, contributing to their travel quality by delivering exceptional Travel Expert skills. Working in a fun vibrant and innovative team environment. Making clients travel dreams come true. Fun workplace culture. Always acquiring new skills such as accounting, administration, PR of store, marketing of store. Assistant team leader.
Position advancements and growth in the company.
Unstable income as basic salary is low and commission was not always assured.
I would compile quotes for holidays, keep up to date with countries travel requirements, rules and regulations as well as keep informed of current events worldwide that might affect some tours or travel destinations. Management was adequate and the environment was enthusiastic and competitive. I learned a lot about different countries and cultures, which I really enjoyed cultivating and enjoyed sending people on their "dream" vacations without any hitches.
Working on weekends and the uniform
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This position was office based and focused on sales of airline tickets and package holidays. It was a stressful environment but enjoyable and I learned how to manage my time efficiently and accuracy was a necessity for this position. The hardest part of the job was having to deal with persons travelling because of the death of a loved one. The most enjoyable part of the job was the culture that they embraced.
Culture and People
I really enjoyed working for Flight Centre. A typical day at work included a great amount of learning and further developing incredible levels of social and inter-pesonal skills. It was some of favorite employment and I will always remember it as some of my best employee experience ever.
Very busy and productive work day, meet new people everyday, great customer experience at the top of the list, learn how to sell everyday to different types of people, good all round procedures in place to ensure minimal risk to company and client. Hardest part of the job, long hours, and selling outside of clients intended budget. Good work culture through out company and travel opportunities, most enjoyable part of the job is to be part of creating great holiday experiences and be part of client best memories.
Discounted travel opportunities
long hours and weekends 7 day work weeks
Great company to work for and develop work experience and understand responsibilities and work ethics. Patience are valuable to working with team-mates.
I enjoy most about my job is the culture, the ability to discus anything. The availability of management for discussions and to put forward ideas. Seeing those ideas grow and implemented makes my job worthwhile. Workplace culture is young energetic and fun, recognition given when deserved. I have learnt to step out of my comfort zone and not be afraid speak out about concerns, negotiation and keeping the client happy. Building that relationship is vital to any organisation.
Freedom to work independently.
Not being given the correct tools to be more productive.
I learned new systems and dealing with people and complaints, troubleshooting errors. I learned that there is always a solution to any problem. My co-workers became family and we supported each other in order to get through the day, the hardest part of the job for me was not succeeding saving money for my clients and the most enjoyable was hard work reaps benefits.
I loved Flight Centre, every day was a new experience and learning opportunity. I learned how to manage a business, manage people, taking responsibility, leading by example and mostly how to have fun. Management was supportive, and had an open door policy. Co workers, different personalities, but at the end of the day team work makes a winning shop and business. I loved planning and booking amzing holidays for clients, booking flights and getting the best rates and still make money, that is fun!
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. Liaising with clients in person, over the phone or via email to discuss their travel requirements. Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares. Preparing customized itineraries to suit the clients’ preferences and budget.
free educational trips to different parts of the world
long hours - 7 days a week - low commission structure