HP Employee Review
Oversee day to day process for backoffice jobs for Singapore Exchange
As an outsourced vendor working for Singapore Exchange account, my team was responsibe for the day to day availability of the trading platform. At end of the day, the team processed the backoffice batch jobs and printed all the contracts done for the bought and sold transactions done for the day. This process had to be completed within the given time frame before the starting up of trading system for the next day. The team also managed the call centre with the users being mostly from the broking firms and vendors. My team members were all like my second family as I spent more time at work than home. On top of managing the team of operators, I was also the scheduler to update the batch jobs in the job automation system. For this role, I worked closely with the system analyst and application support.. Work was enjoyable as I had the opportunity to work with selfless individuals.
Ratings by category
Work was fun as team all worked as one.
Unfortunate that all had to end when the contract with SGX was not extended after the 5 years.
Professional service offered. Most were willing to go the extra mile. At the start of employment, company had a very human and trusting environment, many made sacrifices out of loyalty to company and customers. Resulting in good relationships formed and business advancement on both sides. With the change in economy and ownership, the company culture turned strongly to being profit driven. Enjoyment came out of trust that as a professional you would get the job done and finding practical solutions for issues with machinery. Negatives are that the production environment places excessive pressure on you, and customer demands become unrealistic under present financial climate.
Good team work
Long days, late evenings, complex machinery