IBM Employee Review
Good place to work at and good for beginners beginnes. Flexible Hours, PTO offered, work from home is approved and available, Good staff at the H.R Department, quick response
Ratings by category
Healthcare AND no Raise
I have learned about remote support on a daily basis. I have learned to use various tools. Made some friends. Management is not bad at all, but I believe they can be a little bit more in touch with the customers. If management is in touch with customers, they can help more efficiently in the support work. How can management be in touch with day to day customers, by helping just an hour a month with phone calls, this will help them get first line impression what our customers really think about us. The hardest part of the job, is when a customer is genuinely critical of the helpdesk for poor performance, and you have to try your very best to make them change their mind by doing your job the best of your abilities in the shortest time possible.
Access to free education, books and training
Public holidays are not paid
A new environment is more challenging, while you're at it you want to move, there's bottleneck on Managers not allowing you to grow and keeping you stagnant on the same role for their benefit. As an individual you need to understand that you're there to serve at the same time not neglecting your growth and aspirations.
Long hours, working outside your prescribed normal hours, taking more responsibilities than what anticipated.