IBM
3,9 out of 5 stars.
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IBM Employee Review

Fun worplace

5,0
Job Work/Life Balance
Salary/Benefits
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Management
Job Culture
10 January 2021
Good place to work at and good for beginners beginnes. Flexible Hours, PTO offered, work from home is approved and available, Good staff at the H.R Department, quick response
Ratings by category
4,0Work/Life Balance
3,0Salary/Benefits
5,0Job Security/Advancement
3,0Management
4,0Culture
Pros
Always hiring
Cons
Healthcare AND no Raise
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3,0
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11 December 2013
Same role
Helpdesk Senior Analyst (Current Employee) - Johannesburg, GP
I have learned about remote support on a daily basis. I have learned to use various tools. Made some friends. Management is not bad at all, but I believe they can be a little bit more in touch with the customers. If management is in touch with customers, they can help more efficiently in the support work. How can management be in touch with day to day customers, by helping just an hour a month with phone calls, this will help them get first line impression what our customers really think about us. The hardest part of the job, is when a customer is genuinely critical of the helpdesk for poor performance, and you have to try your very best to make them change their mind by doing your job the best of your abilities in the shortest time possible.
Pros
Access to free education, books and training
Cons
Public holidays are not paid
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5,0
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18 November 2020
Complex bid manager (Former Employee) - Johannesburg, Gauteng
Loads of live and in house training available for the advancement of your skills. Being a global company exposure to the latest market trends. travel to sales academy's overseas paid by company.
Pros
Training
Cons
Corporate method of promotions very slow
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3,0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
8 June 2020
Technical Specialist (Current Employee) - IBM Century City
A new environment is more challenging, while you're at it you want to move, there's bottleneck on Managers not allowing you to grow and keeping you stagnant on the same role for their benefit. As an individual you need to understand that you're there to serve at the same time not neglecting your growth and aspirations.
Pros
None
Cons
Long hours, working outside your prescribed normal hours, taking more responsibilities than what anticipated.
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