IBM Employee Review
KEY PERFORMANCE AREAS • Provide initial fault and problem identification of WAN/LAN Services. • Continuous network performance monitoring and optimization • Sound working knowledge of routing and switching • Knowledge of Cisco CLI, routers and switches • Monitoring Remedy and ManageNow queue for incidents • Used Tivoli Netview, Nimsoft, Orion and Nectar to monitor the devices (Alerts) • Configure the Radio Frequency equipments (Wireless devices) • Setup the ACD (Automatic call Distribution)for Avaya systems. • Telephone account creation, amendment and deletion • Configuration of buttons on a phone • Setting and resetting of Telephone passwords • Setting up, changing, deleting coverage paths • Setting up, changing, deleting hunt groups • Setting up, changing, deleting of pickup groups • Setting and resetting of voicemail passwords • Monitor reset, busy/release connections to PSTN • Monitor and reset Avaya PBX Hardware including • Setting up of remote coverage paths, as well as amendment and deletion • Setting up, Amendment and Deletion of voicemail accounts, • Media Processors, LSP/ESS servers etc • Work with procurement team for supply of handsets and accessories • Shutdown and bring up services after power downs and other maintenance • Perform basic trouble shooting activities • Log fault tickets with Avaya • Liaise with Helpdesk and desk side teams for service provision to business • Monitor and manage the Avaya systems, call flow, vectoring, VDNs, holiday tables, announcements, trigger codes, extension and direct dial numbers. TEAM LEADER - more...
Ratings by category
Allowed to work from home
Responsible for the day-to-day running of a large iSeries operational environment. This includes batch job scheduling and monitoring, tape management and performing problem determination and problem source identification in software environments, problem analysis, evaluation, recreation, and resolution of customer reported and resolution of related hardware and software in a multiple customer environment. Johnson & Johnsons, Atlas Copco, Huntsman, Deutsche Bank, Gates, etc. - Operating I series systems for customers in accordance with laid down standards and procedures; Monitoring the system performance and user jobs; Data mirror ; MQ series - Robot jobs monitoring and restarting failed jobs; - Basic problem solving and reporting them to Application Developers and Engineers; - Backups and Restores; Backup and Recovery Media Services (BRMS); - Maintenance jobs, Reclaim storage and Library Re-orgs; - Provides end user support for IBM and AS/400 computer systems and warehouse applications. - Monitors entire computer environment during shift.
overtime payments was fast
Working remotely with IBM UK and Customers located throughout the EU was a great learning experience. Apart from usual 24/7 support....all tasks are Project orientated, so you can plan your day, and work towards known deadlines. Teamwork amongst the local 'Sysprogs' was remarkable...even tough communication was via 'chat media'.
I started working at IBM with no sales experience and was taken aboard and taught sales skills with the IBM Sales School it was intense and demanding school I have ever experienced. They taught me about pricing, negotiating contract writing. The culture is diverse and impowering.