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IBM Employee Review

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3,0
Job Work/Life Balance
Salary/Benefits
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Management
Job Culture
28 October 2014
KEY PERFORMANCE AREAS • Provide initial fault and problem identification of WAN/LAN Services. • Continuous network performance monitoring and optimization • Sound working knowledge of routing and switching • Knowledge of Cisco CLI, routers and switches • Monitoring Remedy and ManageNow queue for incidents • Used Tivoli Netview, Nimsoft, Orion and Nectar to monitor the devices (Alerts) • Configure the Radio Frequency equipments (Wireless devices) • Setup the ACD (Automatic call Distribution)for Avaya systems. • Telephone account creation, amendment and deletion • Configuration of buttons on a phone • Setting and resetting of Telephone passwords • Setting up, changing, deleting coverage paths • Setting up, changing, deleting hunt groups • Setting up, changing, deleting of pickup groups • Setting and resetting of voicemail passwords • Monitor reset, busy/release connections to PSTN • Monitor and reset Avaya PBX Hardware including • Setting up of remote coverage paths, as well as amendment and deletion • Setting up, Amendment and Deletion of voicemail accounts, • Media Processors, LSP/ESS servers etc • Work with procurement team for supply of handsets and accessories • Shutdown and bring up services after power downs and other maintenance • Perform basic trouble shooting activities • Log fault tickets with Avaya • Liaise with Helpdesk and desk side teams for service provision to business • Monitor and manage the Avaya systems, call flow, vectoring, VDNs, holiday tables, announcements, trigger codes, extension and direct dial numbers. TEAM LEADER - more...
Ratings by category
3,0Work/Life Balance
2,0Salary/Benefits
5,0Job Security/Advancement
3,0Management
3,0Culture
Pros
Allowed to work from home
Cons
24/7 coverage
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IT Specialist (AS400) (Former Employee) - Sandton, Gauteng
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Pros
overtime payments was fast
Cons
shifts
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3,0
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Sales Specialist (Former Employee) - Sandton, Gauteng
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