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IBM Employee Reviews for Contractor

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My typical day at work would be to come in, log onto my Ticket-logging system, get my headset ready, then look at our Helpdesk Mailbox to action any e-mails while waiting for phone calls from clients. Since we provide a 2nd line support, occasionally, I would remotely connect to servers or user's machines to perform requests needed. I have learned quite a lot since this was my first long-term contract. The first month when I was employed here, our entire team went for training from Microsoft to familiarize ourselves with the type of environment which we would be supporting. The advantage of this training is that it is internationally recognized and we had to write a series of exams to pass and receive our Certificate, also, the pass mark was 70% which meant that it was not the easiest of exams to pass. Also, once I began to assist Managers with their roles, myself and 2 of my colleagues got an opportunity for further training (ITIL v3 Foundation) with our Management team and team leaders, this would help us all understand the methodology and escalation processes that need to be followed in most IT environments. The management team was very procedure-oriented but also positive and encouraged growth within the company. They did not however advise to use untried methods, but since there were other engineers and resources that did this, it had minimal impact on our support overall. My co-workers were close to what I was when we started. For most of us, it was our first experience in a Corporate environment, we learnt to work together as a team and outside of office hours, - more...
Pros
Well organized management team procedure oriented but with procedures in place
Cons
Working hours and public holidays vary vastly due to support SLA
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Listed as Top 10 Companies to work for, Varied day, exciting environment dealing with clients, and energetic management. I have learned to work in a diverse environment
Pros
Canteen
Cons
Not perm
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