IBM
3,9 out of 5 stars.
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IBM Employee Reviews for Help Desk Analyst

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I have learned about remote support on a daily basis. I have learned to use various tools. Made some friends. Management is not bad at all, but I believe they can be a little bit more in touch with the customers. If management is in touch with customers, they can help more efficiently in the support work. How can management be in touch with day to day customers, by helping just an hour a month with phone calls, this will help them get first line impression what our customers really think about us. The hardest part of the job, is when a customer is genuinely critical of the helpdesk for poor performance, and you have to try your very best to make them change their mind by doing your job the best of your abilities in the shortest time possible.
Pros
Access to free education, books and training
Cons
Public holidays are not paid
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  1. Help Desk Analyst