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IBM Employee Reviews for Service Manager

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A typical day at work is usually extremely busy. Almost not time for lunch. At IBM you never stop learning - no matter what you do. Everyday something new will be learned. Management is stern focussed and driven requiring a mature mindset. My job is not really hard. Just exceptionally challenging. Thinking, problem solving, innovation is some key characteristics of my job. What I get to learn and how I apply it.
Pros
Flexible working times and amount of learning.
Cons
Hours spent working.
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While at IBM I was tasked with the bringing on board the major banks, including FNB, ABSA and Standard Bank, in terms of Software Support SLA's. Something I achieved with relative ease, and won a Directors' Award for doing. I found management to be extremely supportive at all levels, with objectives aligned from the ground up all the way to senior management.
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