IBM Employee Reviews for Support Staff
Support Staff28 reviews
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Acquire and fire. I heard the phase, but I chose to be optimistic. That was my mistake. I was offered the position as part of an acquisition of a nationwide IT service department. We were promised so much; career discussions, opportunities to lateral movement, etc. Then my manager told me that I was "too good to lose". So I saw much less qualified colleagues move to gushy jobs in lazy departments, and then I saw that same manager get laid off and I was stranded in a dead end. They downsized skilled technicians to hire cheap entry level labor and my work load tripled. We all knew we weren't wanted and were seen as an expense in need of being dropped, which is eventually what happened. Luckily I got out before that time came.Ultimately IBM is a company who can't get out of its own way and refuses to hear any other points of view, even if it means their demise.
Pay was good
They think they own you.
The people were the best part. People on the job that I worked with were great. Felt like a part of the family there. Enjoyed working to help the ones at Walmart. Most of the associates were easy to work with.For such a large company as IBM is, I would expect better pay and benefits.
Great group of people
Healthcare and salary was a bit lower than expected from IBM
The upper management at IBM are clueless. They set goals that are impossible to achieve and then blame the peons when we fail. They lay off highly skilled employees only to replace them with low end contract workers who have zero experience. It's a fine place to work in your 20s and 30s but if you have any aspirations of retiring, from here, you can forget about it.
ibm has gotten so concerned about being PC and screaming forward with whatever next idea pooped into someone's head ( and no there was not a typo) that they forget the people working for them are human and they make business decisions that do not benefit the humans that work for them.
Diversified product set allowed you to move around within company, and to different sites, and advance while still accruing benefits.
Diversified product set
I truly enjoyed working with IBM. The flaws are in the 4 years I was there, there were no pay increases, promotions and guarantee of extended employment due to constant layoffs world wide. I would like to find a company I can grow and mature with long term.
*Sent out Claims *Sorted and distributed the mail. *Scanned paperwork for workers comp and No Fault Claims *Mailed out Secondary claims *Moved deposits within accounts *Prepared EOB's into files for ease of access *Adhere to all Medical groups policies and procedures *Pulled medical records when needed.