International SOS
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International SOS Employee Reviews for Case Manager

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An emergency call center that serves the whole of South Africa. Has world class facilities.Has good management that encourages agents to go the extra mile in meeting customer needs.
Pros
Free lunches, Counseling sessions.
Cons
Can be stressful during holiday periods.
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Job Work/Life Balance
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Job Culture
It is a very busy high pressured call centre with lots of calls pumping in and out. I have learned to to hanndle pressure in a proffesional way and to manage time. I have learned to work in a team and be a team player. I have well developed time managements skills and work load management skills. I work with a very friendly team where team work is highly valued and appreciated, without team work the service level would be affected severely. The hardest part of the job is that "its a race against time and quality service" most of the case we deal with are live cases where time is very important. The enjoyable is when our clients are assist in time and good quality service is delivered accompanied by a compliment from the clients.
Pros
more off days
Cons
12 hours shifts
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