Speed Of Service in a competitive market, Procedural duties for audits under taken at random times of the month so always be ready!
Customer Service Team Member (Current Employee) – Randburg, Gauteng – 2 March 2020
Everything is based on speed; in order to achieve speed, you need to actively be aware of what you are doing. The work does often get tedious especially when you work in shifts and your scheduling is inconsistent(i.e today you work 12pm to 22pm and tomorrow you have a 6am to 16pm shift)- that kind of inconsistency requires a lot of punctuality to pull of.
The workplace can get chaotic and noisy as it requires a lot of active communication along with the sounds of loudly beeping stoves, movement and contact from you co-workers all trying to get orders delivered; it's no game you can get lost an stuck in time which will make you a liability. Your clients will often get to see you prepare your work which will add pressure for accuracy in providing the service along with the heat from the conditions from the heat produced by the stoves. It seems easy until you do it.
A major component is procedures - things are done by the book especially in top 20 branches in your region; so do the job right.
When done right the job can be rewarding as you are recognized for your efforts as the business does value recognition; you do get recognition cards displayed with your name for all your superiors including the branch manager to see whenever they're present.
Audits can result in suspensions, relocations, terminations, so do your job. Don't take it lightly because of the salary.