Merchants
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Merchants Employee Reviews

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Location
South Africa138 reviews
Found 138 reviews matching the search
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4,0
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The work environment is electric and vabrirate. Team leader are well knowledgeable people and they can be helpful and understanding. Oparation department very humity individual who are not egocentric and growth is available in company
Pros
Growth
Cons
Shift system
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1,0
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The company have not faith in African people looking at Executives of the company only white people have prospect to grow and gain reconction. The company have no place for Black Africans .
Pros
None to mention
Cons
Racism
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5,0
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I enjoy working at Merchants as the culture is amazing and they have a variety of engagement activities. I have no issues at Merchants as they are very transparent and always engaging with their employees as well as keeping us ip to date with the business and the future of the business
Pros
Engagement. Culture. Transparent
Cons
Up skilling and pomoting growth within the company
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3,0
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They say People First, but it is certainly not that. Profit above anything else.
Little concern for work life balance. In the Outsource environment, people are just replaceable commodities. Little or nor development or investment in people development.
Pros
flexible hours
Cons
long hours
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5,0
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I'm with Merchants now for 11 years and it keeps getting better. It's a people's first company. Always has their employees best interest at heart. The environment at Merchants is like a breath of fresh air
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3,0
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Lack of interest towards employees , no proper structure/easy process to assist employees.Confidential information was not kept confidential. I chose to leave due to lack of interest towards employees.
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3,0
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Hours are long with not much time to do your own personal things. The salary is also pathetic. Honestly would not recommend merchants. Only good thing is the lively personalities/ colleagues you work with everyday but thats about it.
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2,0
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I have learnt that this is an entry level job, seating over 3,5 hours without a break is my typical day, management favours those who give them news on how workers feel about management and their practices,
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3,0
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Working in a new campaign. Staff turnover is very high. Workload does not justify salary. Management only interested in short term solutions but failing
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5,0
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I have learned a lot at Mercedes-Benz through merchants.
My relationship with co-workers including management was very good.

I enjoyed most in interaction with customer.

The most challenging aspect is when customers are not answering their phones and also not considering a deal.
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4,0
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Good place to work with a good relationship with peers. Not alot of growth opportunities though, but seems to be more opportunities in the Johannesburg office.
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4,0
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The culture at Merchants is one of the best where by we are all one unite and ha e understanding with collegues and management will also be growing in the company's without any salary increase or benefit although working with big accounts
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3,0
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I used to assist customers regarding their simcard queries and phones. I learnt how to deal with irate customers. And also experience how it feels like to work as a team.
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3,0
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Working shifts was stressful more especially nightshift.
We had no benefits which is a bit stressful working without benefits.

The overall security and culture was good.

Good working inviroment.
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4,0
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It's a good place to acquire more skills in the customer service sector. It's shift environment. Depending on who's your team leader, working there can either be nice or bad like any other call centre
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3,0
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Working there was not as bad,but favouritism is visible.The team leaders there are very helpful and they try their level best to help you when you struggling.
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2,0
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Truly speaking only colleagues make it worthwhile working there, and the fact that jobs are scarce in this country you have to put up with the hand to mouth salary. Employees are undervalued, lower-line managers get demoted time and again. Permanent staff dont have benefits. Management doesn't really know what their employees want. The company provides top class training and experience.
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4,0
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great campaign we worked on Iselect Australian campaign miss everyone there pity the campaign closed down really set high expectation doe any other company it was our second home
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3,0
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A very fun dynamic customer service call center company which provided extensive training of two months teaching everything there is to know about the company the work place and the job itself. You work different shifts and there are rooms for you to relax and load off.
Pros
Movie room
Cons
systems
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5,0
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Very productive and focus on customer & client satisfaction. Merchants advance their people by offering in-house & external training.
i started as agent and i was selected to do future leader program on Trainer with Chartall Business College.
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3,0
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Learn how to deal with customers
Resolving queries

Handling customer's needs and requests

Problem solving

Unable to cope with the working hours

Great experience
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