The work environment is electric and vabrirate. Team leader are well knowledgeable people and they can be helpful and understanding. Oparation department very humity individual who are not egocentric and growth is available in company
I enjoy working at Merchants as the culture is amazing and they have a variety of engagement activities. I have no issues at Merchants as they are very transparent and always engaging with their employees as well as keeping us ip to date with the business and the future of the business
Engagement. Culture. Transparent
Up skilling and pomoting growth within the company
They say People First, but it is certainly not that. Profit above anything else.
Little concern for work life balance. In the Outsource environment, people are just replaceable commodities. Little or nor development or investment in people development.
Schedular (Current Employee) - Western Cape - 19 March 2020
I'm with Merchants now for 11 years and it keeps getting better. It's a people's first company. Always has their employees best interest at heart. The environment at Merchants is like a breath of fresh air
Lack of interest towards employees , no proper structure/easy process to assist employees.Confidential information was not kept confidential. I chose to leave due to lack of interest towards employees.
Hours are long with not much time to do your own personal things. The salary is also pathetic. Honestly would not recommend merchants. Only good thing is the lively personalities/ colleagues you work with everyday but thats about it.
I have learnt that this is an entry level job, seating over 3,5 hours without a break is my typical day, management favours those who give them news on how workers feel about management and their practices,
I have learned a lot at Mercedes-Benz through merchants.
My relationship with co-workers including management was very good.
I enjoyed most in interaction with customer.
The most challenging aspect is when customers are not answering their phones and also not considering a deal.
The culture at Merchants is one of the best where by we are all one unite and ha e understanding with collegues and management will also be growing in the company's without any salary increase or benefit although working with big accounts
Truly speaking only colleagues make it worthwhile working there, and the fact that jobs are scarce in this country you have to put up with the hand to mouth salary. Employees are undervalued, lower-line managers get demoted time and again. Permanent staff dont have benefits. Management doesn't really know what their employees want. The company provides top class training and experience.
A very fun dynamic customer service call center company which provided extensive training of two months teaching everything there is to know about the company the work place and the job itself. You work different shifts and there are rooms for you to relax and load off.
Very productive and focus on customer & client satisfaction. Merchants advance their people by offering in-house & external training.
i started as agent and i was selected to do future leader program on Trainer with Chartall Business College.