Merchants
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Merchants Employee Reviews in Johannesburg, Gauteng

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Location
Johannesburg, Gauteng60 reviews
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4,0
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The work environment is electric and vabrirate. Team leader are well knowledgeable people and they can be helpful and understanding. Oparation department very humity individual who are not egocentric and growth is available in company
Pros
Growth
Cons
Shift system
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4,0
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The culture at Merchants is one of the best where by we are all one unite and ha e understanding with collegues and management will also be growing in the company's without any salary increase or benefit although working with big accounts
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3,0
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I used to assist customers regarding their simcard queries and phones. I learnt how to deal with irate customers. And also experience how it feels like to work as a team.
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3,0
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Working shifts was stressful more especially nightshift.
We had no benefits which is a bit stressful working without benefits.

The overall security and culture was good.

Good working inviroment.
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4,0
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It's a good place to acquire more skills in the customer service sector. It's shift environment. Depending on who's your team leader, working there can either be nice or bad like any other call centre
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3,0
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Working there was not as bad,but favouritism is visible.The team leaders there are very helpful and they try their level best to help you when you struggling.
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2,0
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Truly speaking only colleagues make it worthwhile working there, and the fact that jobs are scarce in this country you have to put up with the hand to mouth salary. Employees are undervalued, lower-line managers get demoted time and again. Permanent staff dont have benefits. Management doesn't really know what their employees want. The company provides top class training and experience.
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3,0
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A very fun dynamic customer service call center company which provided extensive training of two months teaching everything there is to know about the company the work place and the job itself. You work different shifts and there are rooms for you to relax and load off.
Pros
Movie room
Cons
systems
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3,0
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Learn how to deal with customers
Resolving queries

Handling customer's needs and requests

Problem solving

Unable to cope with the working hours

Great experience
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3,0
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experience from the company was not so good. As advise one needs to learn how to adapt instantly. Company provides resources to employees to better assist customers.
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1,0
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The work place was through service level agreement, this required for on to login and take calls back to back until your scheduled break. there was no downtime and this impacted the service we provided to the clients on the end of the service
Pros
none
Cons
long hours
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3,0
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I learned a lot about the call center industry and I managed to grow even though the company had a lot to do to make the working environment healthy. I learned a lot about the importance of time management and customer service
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3,0
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The surrounding and work environment is friendly, making it extremely simpler for a person to adapt to the work and expectations as an employee.
The place does as well have a room for change and growth
Pros
Telephonically meeting different kinds of people and adjusting to different personalities
Cons
Overload/delivery of calls
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4,0
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The work environment is friendly and fun to work in.
I've learned how to communicate with different people who have different characters .The hardest part is having to calm down a angry customer so that i can assist him/her.The most enjoyable part of my job is getting to talk to different customers understanding what they want to be assisted with and the working hours.
Pros
outing and the freebies for rewards
Cons
the schedule
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4,0
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It was challenging as Merchants is one of the big telecommunications company, that is partners with big clients and service providers,and with high volume of calls there is always pressure but at the end of the day you have to be calm and reach your targets
Pros
No free lunches
Cons
Very long hours
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5,0
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There's no platform where people grow with the company..
Company is challenging and work on stats , performance cause we working for Vodacom call centre where people call in and we perform some swaps, recharge enquries and block lost phones and blacklisted them
Pros
Free bread with butter and jam only in the morning and afternoon
Cons
Long hours
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5,0
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The company is very good for personal development, and their culture is super good.

They create opportunities to be available to every employee.


A nice company as a stepping stone.
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2,0
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the work place is okay but the treatment we get is not fair and the hours and changes are not communicated in time we over work and for small salary and the hours are being cut
Pros
free transport
Cons
late shifts
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2,0
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I have grown by working at merchants but the problem was I worked hard and earned less money and we were not treated fairly the management didn't care about the employees all the cared about was themselves only and we're never involved only...
Pros
Free bread, coffee and tea
Cons
Healthcare, small salary and ignorant
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5,0
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I was answering incoming calls, assisting the customers. I was providing exceptional service to our customers and it was fun to work under Vodacom as an agent.
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1,0
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My manager was rude and unsupportive. She would have HR write you up for anything and everything. She would not give you any feedback on work done, she would rather discuss it with the rest of the staff. Very rude and none inclusive.
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