Merchants
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Merchants Employee Reviews for Call Center Representative

Job Title
Call Center Representative44 reviews
Location
South Africa44 reviews
Found 44 reviews matching the search
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4,0
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The work environment is electric and vabrirate. Team leader are well knowledgeable people and they can be helpful and understanding. Oparation department very humity individual who are not egocentric and growth is available in company
Pros
Growth
Cons
Shift system
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3,0
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Hours are long with not much time to do your own personal things. The salary is also pathetic. Honestly would not recommend merchants. Only good thing is the lively personalities/ colleagues you work with everyday but thats about it.
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5,0
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I have learned a lot at Mercedes-Benz through merchants.
My relationship with co-workers including management was very good.

I enjoyed most in interaction with customer.

The most challenging aspect is when customers are not answering their phones and also not considering a deal.
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3,0
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Working shifts was stressful more especially nightshift.
We had no benefits which is a bit stressful working without benefits.

The overall security and culture was good.

Good working inviroment.
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2,0
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Truly speaking only colleagues make it worthwhile working there, and the fact that jobs are scarce in this country you have to put up with the hand to mouth salary. Employees are undervalued, lower-line managers get demoted time and again. Permanent staff dont have benefits. Management doesn't really know what their employees want. The company provides top class training and experience.
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3,0
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A very fun dynamic customer service call center company which provided extensive training of two months teaching everything there is to know about the company the work place and the job itself. You work different shifts and there are rooms for you to relax and load off.
Pros
Movie room
Cons
systems
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3,0
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Learn how to deal with customers
Resolving queries

Handling customer's needs and requests

Problem solving

Unable to cope with the working hours

Great experience
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3,0
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experience from the company was not so good. As advise one needs to learn how to adapt instantly. Company provides resources to employees to better assist customers.
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3,0
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I learned a lot about the call center industry and I managed to grow even though the company had a lot to do to make the working environment healthy. I learned a lot about the importance of time management and customer service
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3,0
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The surrounding and work environment is friendly, making it extremely simpler for a person to adapt to the work and expectations as an employee.
The place does as well have a room for change and growth
Pros
Telephonically meeting different kinds of people and adjusting to different personalities
Cons
Overload/delivery of calls
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4,0
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The work environment is friendly and fun to work in.
I've learned how to communicate with different people who have different characters .The hardest part is having to calm down a angry customer so that i can assist him/her.The most enjoyable part of my job is getting to talk to different customers understanding what they want to be assisted with and the working hours.
Pros
outing and the freebies for rewards
Cons
the schedule
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4,0
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It was challenging as Merchants is one of the big telecommunications company, that is partners with big clients and service providers,and with high volume of calls there is always pressure but at the end of the day you have to be calm and reach your targets
Pros
No free lunches
Cons
Very long hours
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5,0
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There's no platform where people grow with the company..
Company is challenging and work on stats , performance cause we working for Vodacom call centre where people call in and we perform some swaps, recharge enquries and block lost phones and blacklisted them
Pros
Free bread with butter and jam only in the morning and afternoon
Cons
Long hours
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4,0
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Great place to work at,
culture is good,

management also good.

Learned a lot as it was my first job.

Enjoyed interacting with different people daily

Unfortunately had to leave as contract ended.
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1,0
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theres no structure what it said to you the day of your interview is not at all the reflection of this company if u have kids or partner i would not recommend this company as you will not have a life
Pros
going home in the morning hours
Cons
no structure
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4,0
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It is a good working environment
the hours are good and the employees are friendly and helpful.There are currently no incetives though that would make it more fun to work in the company.
Pros
Working hours
Cons
no incetives
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2,0
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the work place is okay but the treatment we get is not fair and the hours and changes are not communicated in time we over work and for small salary and the hours are being cut
Pros
free transport
Cons
late shifts
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2,0
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I have grown by working at merchants but the problem was I worked hard and earned less money and we were not treated fairly the management didn't care about the employees all the cared about was themselves only and we're never involved only...
Pros
Free bread, coffee and tea
Cons
Healthcare, small salary and ignorant
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3,0
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its a stepping stone shows and teaches you the co operate life and also to grow within merchants itself because there are alot of opportunities for agent at merchant
Pros
free drinks and alpt of gaming
Cons
ubnomal hours
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5,0
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Its a great and wonderful opportunity to work at merchants because u learn how to deal with customers ,and how to mantaine time management and it fun because we work as a team and built your carrier
Pros
Meetings
Cons
Flexible hours
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2,0
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First time in an inbound call centre. Awkward hours Mon-Sun including holidays,hectic shifts above all I learned to work under pressure as there where target to meet at the end of the shift,that's where I learned about punctuality as well.
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