The work environment is electric and vabrirate. Team leader are well knowledgeable people and they can be helpful and understanding. Oparation department very humity individual who are not egocentric and growth is available in company
Hours are long with not much time to do your own personal things. The salary is also pathetic. Honestly would not recommend merchants. Only good thing is the lively personalities/ colleagues you work with everyday but thats about it.
I have learned a lot at Mercedes-Benz through merchants.
My relationship with co-workers including management was very good.
I enjoyed most in interaction with customer.
The most challenging aspect is when customers are not answering their phones and also not considering a deal.
Truly speaking only colleagues make it worthwhile working there, and the fact that jobs are scarce in this country you have to put up with the hand to mouth salary. Employees are undervalued, lower-line managers get demoted time and again. Permanent staff dont have benefits. Management doesn't really know what their employees want. The company provides top class training and experience.
A very fun dynamic customer service call center company which provided extensive training of two months teaching everything there is to know about the company the work place and the job itself. You work different shifts and there are rooms for you to relax and load off.
I learned a lot about the call center industry and I managed to grow even though the company had a lot to do to make the working environment healthy. I learned a lot about the importance of time management and customer service
The surrounding and work environment is friendly, making it extremely simpler for a person to adapt to the work and expectations as an employee.
The place does as well have a room for change and growth
Telephonically meeting different kinds of people and adjusting to different personalities
The work environment is friendly and fun to work in.
I've learned how to communicate with different people who have different characters .The hardest part is having to calm down a angry customer so that i can assist him/her.The most enjoyable part of my job is getting to talk to different customers understanding what they want to be assisted with and the working hours.
It was challenging as Merchants is one of the big telecommunications company, that is partners with big clients and service providers,and with high volume of calls there is always pressure but at the end of the day you have to be calm and reach your targets
There's no platform where people grow with the company..
Company is challenging and work on stats , performance cause we working for Vodacom call centre where people call in and we perform some swaps, recharge enquries and block lost phones and blacklisted them
Free bread with butter and jam only in the morning and afternoon
I have grown by working at merchants but the problem was I worked hard and earned less money and we were not treated fairly the management didn't care about the employees all the cared about was themselves only and we're never involved only...
First time in an inbound call centre. Awkward hours Mon-Sun including holidays,hectic shifts above all I learned to work under pressure as there where target to meet at the end of the shift,that's where I learned about punctuality as well.