Merchants
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Merchants Employee Reviews for Team Leader

Job Title
Team Leader8 reviews
Location
South Africa8 reviews
Found 8 reviews matching the search
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4,0
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Merchants believe in ensuring that work and family life is balanced. They train you and teach you how the call centre industry works.
Pros
Free coffee and tea. Rewards and recognition vouchers up about R1500. When you are permanent, medical aid, provident fund
Cons
The environment always on the move
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2,0
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I have learnt that this is an entry level job, seating over 3,5 hours without a break is my typical day, management favours those who give them news on how workers feel about management and their practices,
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5,0
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Merchants is a nice company to work for, they put people first.
There's opportunities for growth. Call centres are busy and fun to work. Customers are key, Management encourages hard work and multiskilling. Co workers are team players and have one goal in heart. I have been in this position for a number of years and have mastered every aspect of it. I enjoy working with people, motivating and coaching them and to see them grow within the business
Pros
incentive schemes
Cons
Job retention
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5,0
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Loved working with all the diverse cultures and constantly learning, stretching your comfort zone so you can grown to the next level and be comfortable
Pros
transparent management
Cons
long hours
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5,0
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Being able to grow and develop colleagues to reaching there full potential.

Leadership and You

• Call Centre Fundamentals

• Performance Management

• Running Effective Meetings

• Oral Communication Skills

• Written Communications Skills

• Time Management

• Personal Branding

• Change Management

• HR Workshop
Pros
Late shifts
Cons
Salary
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3,0
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I have learned a lot with regards to management and my day at work is pleasing due to the team I manage. Alot is hard but that comes with being used to pressure and stress which I am now very used to. My most enjoyable duty at work is interacting with the stff.
Pros
Location
Cons
Night Shift hours
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5,0
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I start the day before: anything pending at the end of the day takes priority first thing in the morning, after daily am tasks and meeting with my supervisor. Then I follow through with the tasks needed to be done that day, as well as anything else that comes up. By the end of the day, I make up a to-do list for tomorrow, have a brief meeting with my team to catch on how the day has been, and set out the pending things next to my list to tackle them first thing in the morning.
Pros
People orientated
Cons
Its easy to get along with the people at Merchants
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4,0
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My overall review is that Merchants is a wonderful company to work for especially in growth and development. You learn a lot in regards to people management, systems, process and Human resource factors. The company diversity in people is amazing. The most enjoyable part of my Job is developing people and providing exceptional customer service
Pros
Development of career
Cons
Long hours
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