MTN SA Employee Reviews in Durban, KwaZulu-Natal
Durban, KwaZulu-Natal10 reviews
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MTN is a company that is consistently listed as one of the top places to work for on the orange index, which is true and I can agree to that as a long serving employee. its a company that encourages employee growth through education, training, and vast resources and that is why I'm still with the company. I have learned so many things with the company and able to grow within the company.
Free Staff phone and staff sim. Voucher Meals
Working for leading retail company in the country was very fun and interesting for me. I never knew anything about fashion trends but after being with Truworths for more than a year I gained a lot of insight about Fashion as a whole and how to dress different people for different occasions and also for driving sales for the company.
Free Snacks every time we on training at work
As a supervisor in the customer service call centre there are many tasks to be managed. One needs to effectively manage time for the day and ensure that the team as well as customers get the support required. Admin work needs to be done as specified in the Kpi agreement in order to score well in monthly reviews as well as at the end of the year.
Lack of support from certain areas when escalations are sent through
I had a very irate customer that was escalated to me. Firslty what I learned is that the customer is always right no matter what. Always put your self in customers shoe and you'll understand thier frastration better and come up with a quicker solution.
Shift work and long hours.
We would start a day by counting stock to ensure all stock balances. I learnt tolerance because sometimes there would be delays in receiving responses from other internal departments. The company management was good and supportive and staff were kept updated on changes within the company. I dealt with different people some were nice and obviously not all people are the same. The hardest part was having to leave work late due to stock take and most of the times we were short staffed. I enjoyed getting compliments from customers on a job I had done well and also interacting with my staff.