MTN SA Employee Reviews for Call Center Representative
Call Center Representative7 reviews
South Africa7 reviews
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-Typical day is when you come across a difficult client and you need to keep the spirit of the customer is always right and on the other hand follow the correct processes and still manage to keep the client happy. - In so doing I've learned that as an employee you need to understand the needs of your client and relate to their lifestyle and still remain assertive In decision making. -We learn about different cultures and belief and still be able to keep the spirit of Ubuntu in the work place. -Knowing what's right but still have to adhere to the policies that govern us is the most hardest part of the job. -The most enjoyable part of the job is doing what you love doing, assisting my colleques, resolving queries that my client's have within the given SLA, going the extra mile to ensure that my client's needs are met, and being a team-player.
As exciting as it is to work with customers, I would love the opportunity to work on my personal growth as well. I feel the need to change my career and find something more challenging.
Standard time of starting and finishing.
No growth in my current job.
Working for MTN is much fun,its a big company and growth is there,my only issue is the distance as it is in Roodepoort and i stay in pretoria. However i am learning a lot and the management friendly,i also like the diversity,the culture and the respect around the place
We do get free lunch every day and i think its nice.
We work 9 hours
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