I was trained very well to be professional at customers and I was also trained to do collection on behalf of our clients
I was thought how to listen attentively.
Pay attention and focus
Employees are introduced to the company's culture, requirements and expectations. A great overview of company policies and procedures. Training on what to expect on the floor, and what is expected on agents as well.
Your are taught about all legal or Debt collection terms, in order to communicate efficiently with customers/debtors.