Nimble Group Employee Reviews for Agent
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On a day to day basis, the work environment is a buzz of telephone calls, agreeing on payment terms and query management or resolve. The company employs mainly youngsters. The hardest part of the job is to engage with a client and be able to absorb everything they say to you...especially when they are not pleased with your call (reminding them of debt owed). One still needs to be sympathetic, show empathy and understanding but try to drive the conversation, in a respectful and humble approach to a point where the client will eventually honour their debt commitments. The most enjoyable is talking with different clients of a daily basis and that strengthens ones customer service as well as resilience.
Young vibey spirit
Long hours at times
People and managent respectable and very understanable when you going through difficulty in your personal lifes..They help and counsel in every area of your life. I would not mind going back hours nice and appreciate what they have done for me.
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