Nimble Group Employee Reviews
South Africa69 reviews
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Although it's a very competitive environment, management is great, supportive and always willing to assist with meeting staff halfway to reach common ground. It's a new branch that's established in Durban and I feel like the welcoming of the new staff was not reall WOW as expected.
Late shift for 1 week in the month 10am - 7pm
Company: Nimble Group Position Description: Customer Service Advisor 21 July 2017 – January 2018 I was part of the customer service department which was responsible for retaining customers who have defaulted on their debt (accounts) & securing payment arrangements from 'new customers' calling in to the inbound line. ACHIEVMENTS: I surpassed my monthly target & therefore was a Green agent. (which is the second to highest level achievable)
making in and out going calls by taking ownership of calls making,confirming ,requesting alternative contactable details of the customers taking disputes call to the relevant department .
Typical day @ work between 07.30 - 15.45 & two Saturdays a month would be a challenge of collecting books that are more than 15 years old.. I've learned to be target & self- driven & to be able to work well under immense pressure Management is not consistent nor do they communicate amongst themselves regarding company policies. Working environment is vibrant & alive. Hardest part is convincing the debtor to pay an account that is 15 years old.
no internal growth
The general environment is very exciting. There is always something happening. If you wish to gain experience, this is the place to be. Nimble is a young company which is growing at a fast pace.
happy environment, Doctor benefit
Salary is not what you expect
On a day to day basis, the work environment is a buzz of telephone calls, agreeing on payment terms and query management or resolve. The company employs mainly youngsters. The hardest part of the job is to engage with a client and be able to absorb everything they say to you...especially when they are not pleased with your call (reminding them of debt owed). One still needs to be sympathetic, show empathy and understanding but try to drive the conversation, in a respectful and humble approach to a point where the client will eventually honour their debt commitments. The most enjoyable is talking with different clients of a daily basis and that strengthens ones customer service as well as resilience.
Young vibey spirit
Long hours at times
Work at Nimble, is busy, fast paced, and trying, but its always a fun day at work. Nimble has created endless opportunities for me. The spirit and culture is always at a high note. Nimble has become more a family than it has a workplace. The hardest part of my job is that the Call Centre is a big company so support is so fast and abundant, but with my IT team we make it work better than ever.
I wouldn't refer anyone to work at nimble group.I'm sorry.1st of all ther demands they want is like more. That what u get paid to do.nog that I'm complaining but if my employer is gonna keep me happy I'm gonna keep him happy as well.pay me nice and I'll make you more richer
short hours.no shifts
have to fight for a decent increase which u won't get
as it was my first experience i found my job chaleging like dealing with different client on the line and being on the field and have to report to my manager and also have to meet my targets at the same time that was challenging at first because i did not have that much experience of a callcentre but i had an idea of what a callcentre is though i never worked in a callcentre before. i remember my first day from training getting in the floor whre everyone works , i was excited but because i could not wait to make my first call and my manager welcomed me and introduced me to ma team members showed me my desk the fun part after logging in and start to make a call he required a debit other just after my first call i was and everyone was smiling at me waiting for my response. that was my first day and i found the environment good, the relationship i had with my colegues its good and the management they are aproacheble, the hardest part is when you have to make target like daily targets with incentives
Ensure all previous mail and actions covered- e.g credit/debit notes and all other functions are completed before starting with new functions. New ways learned to make my job easier and more understood. Management is approachable and assist where applicable. Team spirit is high. Hardest part is getting clients understand what they are paying for some customers refuse to read the terms and conditions of the contract hey sign.. Pocesses and procedures is are setup very good and possible for me know how to complete my daily tasks
Written compliments from team leaders and Managers for a job well done
I am the good collector,and I work hard so that I could get my target by negotiating. By selling debit orders and settlement .If a client don't want to settle must pay via debit order . As for me, to be in nimble it was a great time and nw since I have 4 years exp.. With them I think its time for change, as it was a good opportunity for me since I ddnt have call center expirience before I have grab their leanership that they were having that year I ddn't know that was my life
No free lunches