Old Mutual Life Assurance Company
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How to deal with a difficult customer

3 answers

Listen to the client build a raport with empathy ,lower your voice and do not take it personally or get angry. If you still need to refer / escalate the matter, then you will give the client the date for feedback

Be professional and stay calm. Do not argue with the customer, instead use that time to find a solution and help the customer effectively

I listen to the objection, acknowledge, respond by giving more benefits and close immidietely

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