Old Mutual Life Assurance Company
4,0 out of 5 stars.
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Old Mutual Life Assurance Company Employee Reviews for Customer Service Representative

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Working there is most important and you learn more duties that advance your knowledge, you get bonuses as an employee and give your opinion its supers
Pros
Own lunch
Cons
8 to 5
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working there was nice, you are an actual employee and not just a number. You get recognition for doing well which is what most companies fail to do.
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Its a good job opportunity for a start up, it's challenging enough to groom one for future positions in sales industry. I is however very stressful, sensing and the work load can at times be too much making it hard to balance especially if one is studying. The salary is not that satisfactory, one constantly had the secure incentives for a good month.
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Good company to work for it pay well. It is Monday to Friday no public holidays. It is a good call centre to work and working environments is good. I can for this company anytime.
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worksites management good communication friendly to our clients stop order markets honestly outings to motivate team work entertainment good management
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The longest time I have ever worked for a company was at Old Mutual. I gained a lot of customer service and back office experience. Their product training is very good and as stressful as it was I enjoyed my time there but time came for me to move on.
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Old Mutual is one of the best companies that i have worked in so far, the very professional in times of work performed , meeting targets and time management. However they treat their employee's very well and they provide great career opportunities and career advice .They have great employee benefits and the treat all employee's equally.
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Financial/Interest focused . It’s a great company to work for except that the management in our department make me feel like I’m working for a different company, team spirit is not there but we had limitations to our fun days. People are being macro managed most times but we try to make the best of our long hours.
Pros
None
Cons
No growth
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Maintains relationships with relevant departments within OMSA Builds and maintains relationships with intermediaries and brokers Manages customer relationships in person or telephonically Adheres to business, process and compliance rules Performs quality checks on own work Adheres to service and quality standards
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This company doesnt have much growth they have rotational shifts and dont provide a good salary they also dont have any culture bad management who discriminates against others
Pros
Staff party end of year function
Cons
Bad salary
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Old Mutual is safe and secured workplace It is a fun and team based environment. management has great relationship with staff. Lots to learn with great support
Pros
cool enviroment
Cons
pressure
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A company that invest in its staff , training and support, good benefits but limited growth opportunities. Innovative you learn about other division, they emphasis team work
Pros
stable company and professionalism is a daily bread
Cons
limited career growth
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A typical day at Old mutual would consist of an extremely busy day giving clients the best service you can, with management assisting you in every way possible in making that you become the best version of yourself.
Pros
People wanting you to grow.
Cons
People that refuse to think for themselves
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Taking many inbound calls daily, following up on clients, also helping management in solving 'hard cases'. Old Mutual is one of the largest insurance companies in South Africa and also on the London Stock Exchange allowing personnel to acquire stocks. Old Mutual also has multiple sport clubs for it's employees.
Pros
Work satisfaction in working with such a dynamic insurance company; Great sports clubs for employees
Cons
fast daily work pace
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Salary is not so good and recognition for salary review is non existent despite proof that you are a hard worker. I was a consultant and earned bonuses, retained policies in books for a long period and yet when time arrived to review my salary as agreed it never happened...
Pros
Good working hours
Cons
No good support structure from management
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- A typical day of work for me included verifying client banking details and processing of payments - Management is great, very friendly and eager to assist - Old Mutual is such a diverse workplace and very enjoyable to interact with workers of different cultures and beliefs
Pros
Has everything at your fingertips (stores, OM Pinelands)
Cons
Long hours
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Very unorganised. Too Disciplined. Too Strict. No place for freedom. Harsh management styles. Heavy workload with unclear processes. Unhappy work enviroment. No development training.
Pros
Benefits
Cons
Shifts
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I pleasure to work at company really looked after the workers. was always busy real opportunity to grow in company with hard work.
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Old Mutual is all about treating customers fairly. The drive mutualites have to provide is brilliant. This is something I will carry with me throughout my working career.
Pros
Amazing People
Cons
Call center
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The best thing about working there is the people. They are very friendly and helpful. They make you feel at home the very first day you arrive.
Pros
frees lunches
Cons
too stressful
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I have learned a lot especially about client services. challenges relating to customer queries, how to work under pressure and how to deal with difficult situations
Pros
Free lunch
Cons
Working on sundays
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