Serco Group
3,4 out of 5 stars.
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Serco Group Careers and Employment

About the company

  • CEO
    Rupert Soames
    approve of Rupert Soames's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    R10bn to R50bn
  • Industry
    Government & Public Administration
  • Headquarters
    Serco UK Enterprise Hous...
  • Link
    Serco Group website

Serco is one of the world’s largest providers of public services to governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.

Serco operates in six sectors of public service provision: Health, Transport, Justice, Immigration, Defense, and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business, we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and operational around-the-clock, and providing environmental services.

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Rating overview

Rating is calculated based on 4,4 K reviews and is evolving.



Industrial Engineer in Durban, KwaZulu-Natal
on 27 November 2019
Great working experience

This was my first job in my field after graduating and it allowed me to challenge myself in what I had studied. I had a great mentor and we were able to make some valuable contributions to the company.

customer service agent in Cape Town
on 24 May 2022
very outdated in its approaches to problems and people

Toxic culture is handled with humour and your trajectory is determined by who you're friends with. The benefits were ok but more suited for someone just starting a career rather than a grown person wanting to further a career.

Agent in Cape Town, Western Cape
on 6 May 2020
Productive and stable work place

My time at the establishment however I found it helped me with me future endeavors and also help build my skill level as a good listener and speaker..

Customer Service Advisor in Cape Town, Western Cape
on 3 September 2019
Productive and fun

Helping customers with the imports and exports of the various products sold online, assisting customers with opening of accounts, statements, refunds, exchanges orders, basically providing customer service online etc.

on 3 July 2019
Productive and always had a lot of fun!

Serco was by far the best company I worked at. From the bosses to management to my colleagues, we were one big happy family. When I was diagnosed with a chronic condition, Serco went over and above the level of professionalism to support and accommodate me.

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Questions and answers

People have asked 8 questions about working at Serco Group. See the answers, explore popular topics and discover unique insights from Serco Group employees.

See questions about:

  • Dress Code
  • Interviews
  • Benefits
  • Hiring Process
  • Working Culture
  • Working Environment

Interview insights

Insights from 19 Indeed users who have interviewed with Serco Group within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

They want to know what kind of a person are you and how easy can you break because not all clients are kind but you need to remain professional

Shared on 2 October 2018

Common questions about Serco Group

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