Serco Group
3.5 out of 5 stars.
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Serco Group Employee Reviews for Customer Service Manager in Cape Town, Western Cape

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Challenging environment

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Managing my team and keeping up with the day to day, monitoring call queues, and the well being of my staff compliment. Doing call evaluations and attending meetings and disciplinary related issues.

Pros

Customer Service skill set

Cons

Shifted hours
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Overall rating

3.5

Based on 3,957 reviews
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351
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Ratings by category

3.4Work/Life Balance
3.3Salary/Benefits
3.1Job Security/Advancement
3.1Management
3.3Culture
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  • Serco Group
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  • Cape Town, Western Cape
  • Customer Service Manager
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