Very hypocritical company. They say they want ideas for improvement, but will shut down most ideas. They don't want you to think, because that's what the SOPs and work instructions are for, and yet they want you to think. There is no pleasing upper management. They brainwash you into thinking like an auditor, they want you to follow a script, and when you don't follow, they call you difficult and threatening.
The only good thing is the pay rate and health benefits.