Sigma SA
2.9 out of 5 stars.
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Sigma SA Careers and Employment

About the company

  • Company size
    501 to 1,000
  • Industry
    Telecommunications
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Jobs

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Customer Service

1 job

Rating overview

Rating is calculated based on 52 reviews and is evolving.

3.0020173.0020182.6920192.6120202.772021

Reviews

Customer Service Agent in Diep River, Western Cape
on 4 October 2021
Management
Poor management skills. Manager walking barefeet all the time but keep telling you to dress appropriately in case the client comes on site. I had a personal issue that I needed to deal with and upon returning work everyone knew my business and my manager was the only one who knew
Customer Service Advisor in Cape Town, Western Cape
on 16 November 2021
Company
Bad management and no one cares. Promotions are only given to people who are friends with the other managers. The expectations are unrealistic and they expect the best workers.
Customer Advisor in Diep River, Western Cape
on 2 July 2021
No room for growth
The energy at office is really off, I think it is noticeable when you first walk in. Even noticed by the most new Ops Manager.People don't enjoy working at SIGMA and you can tell by the way they carry themselves. There's no fun activities to promote a really positive, vibrant working place. The processes are extremely flawed, constant system issues and just the work itself. Customers are never truly assisted as it's been said that there is no CS dept, where a lot of our processes are to transfer customer to CS to be properly assisted.Quality scoring is extremely stressful for every agent on a weekly basis but insists that the process cannot be changed. Overall a negative experience for me, although you would need to experience for yourself to understand.
Customer Service Agent in Cape Town, Western Cape
on 18 June 2021
Its like each team manager make their own rules as they go
I had a good training experience. However you oose your entire social life, you're always working and you have to work back the s.a public holidays even if you're scheduled to be off or it goes unpaid which doesn't make sense
Customer Advisor/ debt consolidation in Cape Town, Western Cape
on 2 June 2021
Worst company ever
Working at sigma is one of the worst campaigns keep on closing down lack of support from management and expect way to much from staff no benifits thy promise one things but the opposite happens thy very quick to work people away

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Questions and answers

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Interview insights

Insights from 112 Indeed users who have interviewed with Sigma SA within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two
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