Previously known as Sanclare Financial (Pty) Ltd, The Sigma Financial Group was acquired by
Sanclare (UK), the UK subsidiary of the South African based Business Process Outsourcing
provider, Digicall Group.
A subsidiary of Digicall Solutions (Pty) Ltd , partners with corporate clients in the consumer
finance sector to deliver bespoke call centre-based offshoring solutions, throughout the
customer life cycle.
We pride ourselves on providing our valued clients with voice and messaging solutions for
the collection of delinquent accounts, customer care and lead generation. We specialise in
offering the following services which are managed either under our client’s own brand
names or on a third-party basis, utilising either our client’s or our own diallers and systems.
● Early and late stage arrears collection and recovery
● Customer care services
● Lead generation projects
We operate from high quality, supremely efficient centres in both Cape Town and in the UK,
providing cost-effective and compliant solutions to our clients. Due to the rapid growth Sigma experienced in the beginning of 2019 a decision was made to open a second operations centre in retreat, Cape Town.
10 minutes away from our primary operations centre in Diep river.
Sigma retreat will house more than 500 employees while Sigma Diep river is home to more 500 employees
We have an ethical approach to treating customers fairly and ensure strict adherence to our
client’s brand protection requirements, without question or compromise.
Sigma is a certified debt collector and is registered with the Debt Collectors Council of South
Africa. – less