Sigma SA
2,9 out of 5 stars.
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Sigma SA Employee Review

Focused fast pased company

4,0
Job Work/Life Balance
Salary/Benefits
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Management
Job Culture
8 February 2021
You have to be very attentive listen to customer with all your sences as we were dealing with uk based customers with different accents and different personalities
Ratings by category
3,0Work/Life Balance
4,0Salary/Benefits
3,0Job Security/Advancement
4,0Management
5,0Culture
Pros
Half hour lunch
Cons
Rotational shifts
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5,0
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13 April 2021
Same roleSame location
Customer Service Agent (Former Employee) - Retreat, Western Cape
Sigma is a top class company to work at. Management at sigma is friendly, encouraging and help their employees. Head of operations was the friendliest person and always see to his employees.
Pros
1hours
Cons
1hour
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1,0
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25 March 2021
Same role
Customer Service Agent (Current Employee) - Diep River, Western Cape
Watch your back when working at Sigma management will work together to get you fired including HR, they love dismissing people unfairly. They very good and using employees
Pros
Transport to work
Cons
Management
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2,0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
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16 March 2021
Same role
Customer service advisor (Former Employee) - Cape Town, Western Cape
Worked well with my colleagues, got the opportunity to build great rapport even outside of work premises. The recruitment process was poor, they would accept you and still tell you in training that they haven't made contact with my reference. They give you the job and make you worry about security. High expectations but systems always down. Clustered systems and most of the tasks or not resolved on time because we do not have access to do most functionalities. Poor customer service department that made us as advisor's incompetent. What discouraged me mostly was the management, they don't have backing for us as employees. In each and every briefing before we start shift, they always encourage dismissal then rather developing alternatives as a team. When you fail a call you sign counseling form that is kept in your file in HR's office but when you do something good less credit is given. I was a good employee for them never got into any trouble but I felt it many people left because of unfair treatment.
Pros
Good hours and good transport service
Cons
No wifi, slow connection, less breaks and no job security.
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  1. Focused fast pased company