Sigma SA
2,8 out of 5 stars.
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Sigma SA

Sigma SA Employee Review

It was alright good for a starter job if you dont go study

I applied for a manager position after already being a 2ic and a team leader at a previous BPO but they gave the opportunity to a childish a55hole that was later demoted back to a agent because he couldnt do the work.Favourites are always considered in that place.They lose their best agents to this.Also Constance the main lady that came from amazon brings all her people from amazon to take the best positions then they end up getting fired for not being compliant after a few months.They need to really change their ways to be successful.

Pros

The colleagues you work with are friendly

Cons

Managers favour their friends
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Similar reviews

Same roleSame location

Productive and fun place to work in

It is a fun place to work, there is no bullying or mis-treating as long as you working hard, satisying the customer according to their needs and making sure you meet the stats such as the kpi's and quality.

Pros

Incentives is doable

Cons

Transport is a nightmare
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Same role

Poor Management

Probably the worst BPO company I’ve worked for. The campaign SP Debt is a mess, Management is a MESS, The SDM’s are a MESS and operations management is the worst. These people have zero empathy, all the care about are calls in the que. Please do not apply to work here if you have a family because you will be absolutely drained after a shift at this place. The environment is extremely toxic, the processes change every other day because these people really don’t know what they’re doing. The pay is less than the average call center pay. Staff turnover is more than 90% these people hire and fire like it’s nothing.

Pros

Free drop off transport after 6pm shift

Cons

Long hours Low basic salary Poor management No business structure
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Same location

Productive and stressful environment.

The company as a whole is quite pleasant as they take care of their employees. Management can be quite stressful and demanding to meet target each day. Each day feels robotic as there is a certain way you should act to meet the criteria. Overall, the company is good and gives you the right support structure.
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Overall rating

Based on 63 reviews

Ratings by category

2,7 out of 5 stars for Work/Life Balance
2,7 out of 5 stars for Salary/Benefits
2,9 out of 5 stars for Job Security/Advancement
2,5 out of 5 stars for Management
3,0 out of 5 stars for Culture
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  • It was alright good for a starter job if you dont go study