Sigma SA Employee Reviews
South Africa38 reviews
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When there is a lack of resources, other staff are used to fill gaps. ZERO RECOGNITIONWhen you are used to fill gaps, you are no longer able to carry on with your own work and end up being dissatisfied.
Exposure to other areas for skill development.
Being used as an all rounder and getting nothing in return
The environment is not welcoming, pressure is too much coming from customers and management not making it easy
Like every other company it has different campaigns and the one I was in had too much pressure,no support at all but expect you to perform exceptionally well,no system training you learn everything on the floor by yourself.
Pause area pcs and free drop off transport
Only 24 minutes for tea, pick up transport only provided for certain areas(none black), no benefits and no late shift allowance
Not a very good place to work at management has no peoples skills whatsoever and everyday its a new rule being implemented. . .Get warnings for the slightest mistake ever and they a very cheap company in terms of payment and there is no benefits at all.
Little money and alot of effort in collections
I applied for a manager position after already being a 2ic and a team leader at a previous BPO but they gave the opportunity to a childish a55hole that was later demoted back to a agent because he couldnt do the work.Favourites are always considered in that place.They lose their best agents to this.Also Constance the main lady that came from amazon brings all her people from amazon to take the best positions then they end up getting fired for not being compliant after a few months.They need to really change their ways to be successful.
The colleagues you work with are friendly
Managers favour their friends
You answer for your own actions anything out of their line is paperwork. Anyone else do what you just did no paperwork given to them.. Just favoritism going on. Changes happen so quickly for the company, we should just apply it for our customers whether they happy or not our opinions don't matter and these are only opinions brought from our customers to help us but it doesn't get heard bettbusiness
Friendly backstabbing going on.
I enjoyed my job and my team leader was excellent well both of them . I just hated working shifts and having to work overtime when our UK agents couldn't get to work due to being snowed in during December time
Late shift and weekends
A good and well company that is Always growing but I'm looking to grow more and have more experience in a new company and the company has a great work place but it needs to have some other details added to the business
The management is appauling, They literally have their favorites and there is absolutely no room for growth. You work more than you have a social life, Imagine having a canteen but you unable to speak or make a noise because the boss wants peace and quiet, is a canteen not a relaxing and free zone to unplug from the stressful calls ?
Long hours, Terrible management, Literally No human emotions shown
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A typical day at work is quite enjoyable yet can be stressful. I have learned partial upselling as this was my first utilities campaign, I found it a bit challenging, Yet once you find the routine of the following rolling it becomes enjoyable. Motivation in the work place I have is results focused as all business are yet made the workplace and interaction between work colleagues easier and enjoyable. The hardest part of the job role would be the calls per day, Which can be stressful as the enjoyable part of the work place would be the result focused drive to accomplish and better not only yourself as a agent but targets for the week/month.
I learnt a lot working at Sigma in terms of the environment, everyday was challenge due to getting to reach my hourly target. The management at Sigma was helpful and very motivated. The workplace culture was good. The hardest part of my job was trying to get to my hourly target, it was really challenging yet I enjoyed it. The most enjoyable part of my job was the collecting full payments on customers account especially if it was a huge balance.
Sigma is a good company for gaining experience . They are good in taking those who doesnt have experience and helping them.
I've learnt a lot at Sigma , tought me a lot I had fun. People are , helpful and so friendly .. However you work hard and dont get seen or rewarded
No positive comments on management at all. Work was excellent Work life was the Best, still my family till this day. My colleagues was my motivation to stay positive. Salary was always a problem No recognition or acknowledgments Great calibration A lot of room for growth
It was a wonderful experience and I have learned a lot from Sigma Sa The only problem was the salary ,it clashed with my monthly budget as I was living in Khayelitsha and Sigma is in Deep river so I had transport problems
As an employee from Sigma I strongly feel that there is a lot of nepotism, favoritism and fraudulent behavior happening at Sigma SA to be exact. The more you speak to the correct channels the more they ignore your requests. They never understand staff members as long as they are paid well off from money that ad visors work there butts off. I will never recommend anyone to work at this pathetic company that will just waste your time. They over work their employees to an extent where they eventually burn out.