Sigma SA Employee Reviews in Cape Town, Western Cape
Cape Town, Western Cape21 reviews
Found 21 reviews matching the searchSee all 46 reviews
Indeed Featured review
The most useful review selected by Indeed
Worked well with my colleagues, got the opportunity to build great rapport even outside of work premises. The recruitment process was poor, they would accept you and still tell you in training that they haven't made contact with my reference. They give you the job and make you worry about security. High expectations but systems always down. Clustered systems and most of the tasks or not resolved on time because we do not have access to do most functionalities. Poor customer service department that made us as advisor's incompetent. What discouraged me mostly was the management, they don't have backing for us as employees. In each and every briefing before we start shift, they always encourage dismissal then rather developing alternatives as a team. When you fail a call you sign counseling form that is kept in your file in HR's office but when you do something good less credit is given. I was a good employee for them never got into any trouble but I felt it many people left because of unfair treatment.
Good hours and good transport service
No wifi, slow connection, less breaks and no job security.
When there is a lack of resources, other staff are used to fill gaps. ZERO RECOGNITIONWhen you are used to fill gaps, you are no longer able to carry on with your own work and end up being dissatisfied.
Exposure to other areas for skill development.
Being used as an all rounder and getting nothing in return
Not a very good place to work at management has no peoples skills whatsoever and everyday its a new rule being implemented. . .Get warnings for the slightest mistake ever and they a very cheap company in terms of payment and there is no benefits at all.
Little money and alot of effort in collections
I applied for a manager position after already being a 2ic and a team leader at a previous BPO but they gave the opportunity to a childish a55hole that was later demoted back to a agent because he couldnt do the work.Favourites are always considered in that place.They lose their best agents to this.Also Constance the main lady that came from amazon brings all her people from amazon to take the best positions then they end up getting fired for not being compliant after a few months.They need to really change their ways to be successful.
The colleagues you work with are friendly
Managers favour their friends
You answer for your own actions anything out of their line is paperwork. Anyone else do what you just did no paperwork given to them.. Just favoritism going on. Changes happen so quickly for the company, we should just apply it for our customers whether they happy or not our opinions don't matter and these are only opinions brought from our customers to help us but it doesn't get heard bettbusiness
Friendly backstabbing going on.
Help us improve!
Is Indeed your favorite place to learn about companies?
As an employee from Sigma I strongly feel that there is a lot of nepotism, favoritism and fraudulent behavior happening at Sigma SA to be exact. The more you speak to the correct channels the more they ignore your requests. They never understand staff members as long as they are paid well off from money that ad visors work there butts off. I will never recommend anyone to work at this pathetic company that will just waste your time. They over work their employees to an extent where they eventually burn out.
Sigma is not a bad place to work at. I enjoy it especially interacting with people from a different country. The only downfall personally for me is there is no benefits such as pension fun but overall I work with the best employees ever but personal growth and benefits is a necessity for me as I have a beautiful family to care for.
Working on weekends
fun place to work in very warmly and a room for growth , exciting and free intertaining at the same time, you always feel like you at home ,because you working in a warm and natural environment ..
free milk for coffee and insentives
short time for lunch