Sigma SA
2,8 out of 5 stars.
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Sigma SA Employee Reviews in Diep River, Western Cape

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Diep River, Western Cape15 reviews

Ratings by category

2,7Work-Life Balance

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Management

Indeed Featured review

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Poor management skills. Manager walking barefeet all the time but keep telling you to dress appropriately in case the client comes on site. I had a personal issue that I needed to deal with and upon returning work everyone knew my business and my manager was the only one who knew
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Work environment

It's okay you literally just come to do your work and go home , you don't really get time to socialize cause you are constantly on calls

Pros

Insensitive, working hours

Cons

Short breaks
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Poor Management

Probably the worst BPO company I’ve worked for. The campaign SP Debt is a mess, Management is a MESS, The SDM’s are a MESS and operations management is the worst. These people have zero empathy, all the care about are calls in the que. Please do not apply to work here if you have a family because you will be absolutely drained after a shift at this place. The environment is extremely toxic, the processes change every other day because these people really don’t know what they’re doing. The pay is less than the average call center pay. Staff turnover is more than 90% these people hire and fire like it’s nothing.

Pros

Free drop off transport after 6pm shift

Cons

Long hours Low basic salary Poor management No business structure
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Detrimental environment

The management is absolutely appalling, sickening and disgusting. There is no culture. The environment is too stressful as there isn't floor support. There isn't much to look forward to because of the environment.
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Toxic workplace

Management overlooks unfair treatment . You won’t have a voice , you’re expected to be a robot - sick leave is bashed . If you have unexpected problems management will expect you to work because the “client” pays for you to be at work. If you have a family member who passed all they care about is the proof and return to work date . If you’re someone who has family you’ll be drained by the long hours and toxic environment

Pros

Free transport - after shift

Cons

Long hours, Unfair treatment, Unprofessional team leaders
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No room for growth

The energy at office is really off, I think it is noticeable when you first walk in. Even noticed by the most new Ops Manager.People don't enjoy working at SIGMA and you can tell by the way they carry themselves. There's no fun activities to promote a really positive, vibrant working place. The processes are extremely flawed, constant system issues and just the work itself. Customers are never truly assisted as it's been said that there is no CS dept, where a lot of our processes are to transfer customer to CS to be properly assisted.Quality scoring is extremely stressful for every agent on a weekly basis but insists that the process cannot be changed. Overall a negative experience for me, although you would need to experience for yourself to understand.

Pros

I cant think of anything pros that are special to mention.

Cons

No room for growth
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Management are working together to get people fired

Watch your back when working at Sigma management will work together to get you fired including HR, they love dismissing people unfairly. They very good and using employees

Pros

Transport to work

Cons

Management
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Not a bad company

I enjoyed my job and my team leader was excellent well both of them . I just hated working shifts and having to work overtime when our UK agents couldn't get to work due to being snowed in during December time

Pros

Day shift

Cons

Late shift and weekends
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Not even worth it

The management is appauling, They literally have their favorites and there is absolutely no room for growth. You work more than you have a social life, Imagine having a canteen but you unable to speak or make a noise because the boss wants peace and quiet, is a canteen not a relaxing and free zone to unplug from the stressful calls ?

Pros

none

Cons

Long hours, Terrible management, Literally No human emotions shown
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Sigma is a good company for gaining experience . They are good in taking those who doesnt have experience and helping them.

I've learnt a lot at Sigma , tought me a lot I had fun. People are , helpful and so friendly .. However you work hard and dont get seen or rewarded
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It was a wonderful experience

It was a wonderful experience and I have learned a lot from Sigma Sa The only problem was the salary ,it clashed with my monthly budget as I was living in Khayelitsha and Sigma is in Deep river so I had transport problems
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Official response from Sigma SA

12 February 2020
Good Day,Thank you for sharing your view. as a company, we are continuously tyring to improve. We will take your feedback into consideration.Regards,Sigma Management

This company is pathetic

This company is pathetic especially the people they hire as Head of Department and campaigns , they under pay people and have really ignorant people working here.They management is autrocious and the Human Resources Department lack a lot . This company is really far behind and needs to brush up on a lot . The staff is really treated like nothing . There is just a lot of growth promise but nothing becaones of it
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Official response from Sigma SA

9 January 2020
Good Day, Thank you for sharing your views. we will take your feedback into consideration. Regards, Sigma Management

Nice small company

Work and system quite easy. Small Call centre where everyone knows everyone. Salary is quite reasonable. Management lacks communication skills though.

Pros

Free transport. No weekends.

Cons

Long hours.
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Productive but there is a lack of growth

the work itself is fairly easy and the system is fair to understand however the support on the floor isn't all that great. the hardest part of the job is dealing with abrupt customers.

Pros

short hours

Cons

Lack of growth
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Productivity

Need to meet daily targets and working under pressure at all times..friendly people to work with..tea and lunch way too short very strict about time need to be on time at all times

Pros

Free transport

Cons

Short breaks
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Overall rating

Based on 63 reviews

Ratings by category

2,7 out of 5 stars for Work/Life Balance
2,7 out of 5 stars for Salary/Benefits
2,9 out of 5 stars for Job Security/Advancement
2,5 out of 5 stars for Management
3,0 out of 5 stars for Culture

Sigma SA Reviews by Location

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  • Sigma SA
  • Employee Reviews
  • Diep River, Western Cape
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