Sigma SA Employee Reviews for Client Advisor
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Client Advisor9 reviews
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South Africa9 reviews
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Worst company ever
Customer Advisor/ debt consolidation (Former Employee) - Cape Town, Western Cape - 2 June 2021
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The most useful review selected by IndeedWorking at sigma is one of the worst campaigns keep on closing down lack of support from management and expect way to much from staff no benifits thy promise one things but the opposite happens thy very quick to work people away
Pros
Have nice activities
Cons
Long hours short breaks
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Toxic workplace
Customer Care Advisor (Current Employee) - Diep River, Western Cape - 26 January 2022
Management overlooks unfair treatment . You won’t have a voice , you’re expected to be a robot - sick leave is bashed . If you have unexpected problems management will expect you to work because the “client” pays for you to be at work. If you have a family member who passed all they care about is the proof and return to work date . If you’re someone who has family you’ll be drained by the long hours and toxic environment
Pros
Free transport - after shift
Cons
Long hours, Unfair treatment, Unprofessional team leaders
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Very dull, sad and unexciting place to work.
Customer Advisor (Former Employee) - Cape Town, Western Cape - 25 January 2022
A UK energy Client based call centre here in S.A, not very exciting at all. Answer calls, log complaints, take payments, set up arrangements, very mediocre. The hours are long and they have different campaigns but you can't choose, they will tell you which one to work on. E.ON Energy is the absolute worst.
Pros
Incentives that they still find a problem with paying out correctly.
Cons
Long hours, No growth, No benefits, Only upskill you and not your salary.
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No room for growth
Customer Advisor (Former Employee) - Diep River, Western Cape - 2 July 2021
The energy at office is really off, I think it is noticeable when you first walk in. Even noticed by the most new Ops Manager.People don't enjoy working at SIGMA and you can tell by the way they carry themselves. There's no fun activities to promote a really positive, vibrant working place. The processes are extremely flawed, constant system issues and just the work itself. Customers are never truly assisted as it's been said that there is no CS dept, where a lot of our processes are to transfer customer to CS to be properly assisted.Quality scoring is extremely stressful for every agent on a weekly basis but insists that the process cannot be changed. Overall a negative experience for me, although you would need to experience for yourself to understand.
Pros
I cant think of anything pros that are special to mention.
Cons
No room for growth
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Not a bad company
CUSTOMER ADVISOR (Former Employee) - Diep River, Western Cape - 16 July 2020
I enjoyed my job and my team leader was excellent well both of them . I just hated working shifts and having to work overtime when our UK agents couldn't get to work due to being snowed in during December time
Pros
Day shift
Cons
Late shift and weekends
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Atypical
Customer Advisor (Current Employee) - Cape Town, Western Cape - 19 March 2020
The company was once described by someone as a morgue can you believe it . But you go to work to go to work but you stay because you're treated well, people don't stay there.
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Good company to start your call center career.
CUSTOMER ADVISOR (Billing Department) (Current Employee) - Retreat, Western Cape - 18 February 2020
Good company to start your call center career. Good timekeeping and statistics monitoring. Real time updates on your work. Great coaching and mentoring.
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Nice small company
Customer payments advisor (Former Employee) - Diep River, Western Cape - 22 June 2019
Work and system quite easy. Small Call centre where everyone knows everyone. Salary is quite reasonable. Management lacks communication skills though.
Pros
Free transport. No weekends.
Cons
Long hours.
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Fun
Customer Advisor (Former Employee) - Cape Town, Western Cape - 15 March 2018
Sigma was the greatest first call centre jobs for Me I can never complain much about it as yes there had been incompetentness but I do applaud Sigma for their strict policy and Conduction.
Cons
Overtime
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Ratings by category
2,7 out of 5 stars for Work/Life Balance
2,7 out of 5 stars for Salary/Benefits
2,9 out of 5 stars for Job Security/Advancement
2,5 out of 5 stars for Management
3,0 out of 5 stars for Culture
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