Sigma SA
2,8 out of 5 stars.
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Sigma SA Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative23 reviews
Location
South Africa23 reviews

Ratings by category

2,7Work-Life Balance

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Management

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Poor management skills. Manager walking barefeet all the time but keep telling you to dress appropriately in case the client comes on site. I had a personal issue that I needed to deal with and upon returning work everyone knew my business and my manager was the only one who knew
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Productive

Very enjoyable, stuff are quite friendly there were no bad vibes we would always reward for hard working people with prizes and would recommend anytime
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Sigma management works out their employees they have no people skills all their job titles goes to their heads then they think they better than you.

Sigma tenture advisors has no clue what's happening in the shell campaign even the floor walkers know absolutely nothing so when new people start they give incorrect information to the new people and when their calls are being listened to the new people gets into big trouble because of the incorrect information given.

Pros

Nice treats now and then

Cons

Always a pay query
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Dull, sad, no growth working environment

I would never recommend anyone to work for this company. The management doesn't stick to their promises, You work for long hours with a little pay, There's no room for growth especially if you are black. The salary is so little that you will only use it for transport to go to work. The only way to survive at SIGMA is if you don't know your self worth. You are not even allowed to take leave no matter how serious your reasons are, they just don't care.
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Detrimental environment

The management is absolutely appalling, sickening and disgusting. There is no culture. The environment is too stressful as there isn't floor support. There isn't much to look forward to because of the environment.
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Productive and stressful environment.

The company as a whole is quite pleasant as they take care of their employees. Management can be quite stressful and demanding to meet target each day. Each day feels robotic as there is a certain way you should act to meet the criteria. Overall, the company is good and gives you the right support structure.
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Awesome

Productive and fun work place, management is very supportive. Our team has a variety of cultures and everyone is a family, doesn’t matter your race or anything. We all one big family at Sigma.

Pros

Free ride home

Cons

Long hours
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Company

Bad management and no one cares. Promotions are only given to people who are friends with the other managers. The expectations are unrealistic and they expect the best workers.

Pros

None

Cons

No provident fund
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Its like each team manager make their own rules as they go

I had a good training experience. However you oose your entire social life, you're always working and you have to work back the s.a public holidays even if you're scheduled to be off or it goes unpaid which doesn't make sense

Pros

Transportation.

Cons

Long hours.
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Great environment

Sigma is the best place to be, the is fun competitions,growth and great management.Sigma can be your home, you will definitely spend most time there and you will get used to it

Pros

N\a

Cons

Sometimes the is overtime.
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Customer service

Sigma is a top class company to work at. Management at sigma is friendly, encouraging and help their employees. Head of operations was the friendliest person and always see to his employees.

Pros

1hours

Cons

1hour
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Management are working together to get people fired

Watch your back when working at Sigma management will work together to get you fired including HR, they love dismissing people unfairly. They very good and using employees

Pros

Transport to work

Cons

Management
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Poor working conditions

Worked well with my colleagues, got the opportunity to build great rapport even outside of work premises. The recruitment process was poor, they would accept you and still tell you in training that they haven't made contact with my reference. They give you the job and make you worry about security. High expectations but systems always down. Clustered systems and most of the tasks or not resolved on time because we do not have access to do most functionalities. Poor customer service department that made us as advisor's incompetent. What discouraged me mostly was the management, they don't have backing for us as employees. In each and every briefing before we start shift, they always encourage dismissal then rather developing alternatives as a team. When you fail a call you sign counseling form that is kept in your file in HR's office but when you do something good less credit is given. I was a good employee for them never got into any trouble but I felt it many people left because of unfair treatment.

Pros

Good hours and good transport service

Cons

No wifi, slow connection, less breaks and no job security.
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Focused fast pased company

You have to be very attentive listen to customer with all your sences as we were dealing with uk based customers with different accents and different personalities

Pros

Half hour lunch

Cons

Rotational shifts
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Draining work place

Not a very good place to work at management has no peoples skills whatsoever and everyday its a new rule being implemented. . .Get warnings for the slightest mistake ever and they a very cheap company in terms of payment and there is no benefits at all.

Pros

Off weekends

Cons

Little money and alot of effort in collections
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Worst company ever

They don’t consider that you’re a human being and that people go through life because they clearly don’t experience life especially management i wouldn’t recommend anyone to apply at sigma i’m glad i left
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Productive and Fun

A typical day at work is quite enjoyable yet can be stressful. I have learned partial upselling as this was my first utilities campaign, I found it a bit challenging, Yet once you find the routine of the following rolling it becomes enjoyable. Motivation in the work place I have is results focused as all business are yet made the workplace and interaction between work colleagues easier and enjoyable. The hardest part of the job role would be the calls per day, Which can be stressful as the enjoyable part of the work place would be the result focused drive to accomplish and better not only yourself as a agent but targets for the week/month.

Pros

Incentives
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Overtime

There is always overtime available to the employees, so you can earn extra income on your salary which is great. The flexibility of the shifts are great
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It was a wonderful experience

It was a wonderful experience and I have learned a lot from Sigma Sa The only problem was the salary ,it clashed with my monthly budget as I was living in Khayelitsha and Sigma is in Deep river so I had transport problems
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Official response from Sigma SA

12 February 2020
Good Day,Thank you for sharing your view. as a company, we are continuously tyring to improve. We will take your feedback into consideration.Regards,Sigma Management

Sigma is the worst out the lot.

As an employee from Sigma I strongly feel that there is a lot of nepotism, favoritism and fraudulent behavior happening at Sigma SA to be exact. The more you speak to the correct channels the more they ignore your requests. They never understand staff members as long as they are paid well off from money that ad visors work there butts off. I will never recommend anyone to work at this pathetic company that will just waste your time. They over work their employees to an extent where they eventually burn out.
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This company is pathetic

This company is pathetic especially the people they hire as Head of Department and campaigns , they under pay people and have really ignorant people working here.They management is autrocious and the Human Resources Department lack a lot . This company is really far behind and needs to brush up on a lot . The staff is really treated like nothing . There is just a lot of growth promise but nothing becaones of it
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Official response from Sigma SA

9 January 2020
Good Day, Thank you for sharing your views. we will take your feedback into consideration. Regards, Sigma Management

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Overall rating

Based on 65 reviews

Ratings by category

2,7 out of 5 stars for Work/Life Balance
2,6 out of 5 stars for Salary/Benefits
2,9 out of 5 stars for Job Security/Advancement
2,5 out of 5 stars for Management
3,0 out of 5 stars for Culture
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