They need to distinctly employ people with a neat physique and caring, friendly and efficient nature.
Customer saving related questions
*Are you willing to work long hours when needed to?
*What languages can you speak
*International places that SAA fly's to and the countries thereof
*Detail customer service in your own words worldwide
Too many to list here.
Conflict management and peoples skills are a must to have in an interview. Customer oriented demeanor also ranks high on the list of questions likely to be asked in an interview.