Standard Bank
4,1 out of 5 stars.
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Standard Bank Employee Review

call centre agent

3,0
Job Work/Life Balance
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16 March 2018
As a contracted employee in a call centre, I had to learn to focus on my job even when I am not valued. It is a fast paced and high pressure environment and I gained a lot of experience in Customer Service and professionalism.
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2,0Work/Life Balance
1,0Salary/Benefits
1,0Job Security/Advancement
1,0Management
1,0Culture
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Similar reviews
3,0
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23 March 2020
Same role
Call Centre Agent (Former Employee) - Johannesburg, Gauteng
The working environment is stressful working 3 weekends a month 6 days a week. They need to change that to 2 working weekends and 2 weekends off. Uplift its staff and allow the staff to grow within. Business registration and support upcoming business
Pros
Love the staff
Cons
Would go back again
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5,0
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20 September 2019
Same role
Call Centre Consultant - Banking (Former Employee) - Johannesburg, Gauteng
A drive of determination was born in this period. Developed great desire to developing myself even further. Was my first job ever and instilled a sting character in me.
Pros
Opportunity to develop
Cons
Not permanent
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4,0
Job Work/Life Balance
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Management
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7 February 2013
Same roleSame location
Call centre agent (Current Employee) - Constantia Office Valley Park
Its very busy on a day basis. Management and staff are very friendly. Hardest and stressful time is monthend when customers are calling in most. i have great passion for assisting new agents as i have great understanding of my current position.
Pros
growth
Cons
irate customer
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