Standard Bank
4,1 out of 5 stars.
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Standard Bank Employee Review

Productive

5,0
Job Work/Life Balance
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9 August 2018
A typical call centre environment where you need to assist customer's with their accounts (collection), making arrangements and ensuring that they don't not further in arrears. I learnt that communication is key and you need to listen in order to give best outcome that suits both ( company ) and client. The management is not bad but would do with some improvement. The workplace culture is more of a team player, which was fun and brought positive results. Helping and holding each other accountable was what drove us to perform more and pull each other up and I enjoyed it. The hardest part was trying to deal with a difficult client and especially if language is a barrier.
Ratings by category
4,0Work/Life Balance
5,0Salary/Benefits
4,0Job Security/Advancement
3,0Management
5,0Culture
Pros
Beyond excellence vouchers
Cons
Working shifts
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Pros
Love the staff
Cons
Would go back again
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Pros
Opportunity to develop
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3,0
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Call Centre Agent (Former Employee) - Johannesburg, Gauteng
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Pros
Incentive
Cons
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