Standard Bank Employee Reviews for Call Center Representative
Call Center Representative58 reviews
South Africa58 reviews
Found 58 reviews matching the searchSee all 2 325 reviews
Indeed Featured review
The most useful review selected by Indeed
Typical day at work: challenging,get to learn new things everyday upon customers inquiries which is fun sometimes . What i learned: it will never become better and i will never get to understand or perform good until i learn to love and try to do my best on every work i do.you will work blindly if you do not know or understand what is expected of you Management : puts a lot of pressure on us sometimes,but in a very professional and reasonable manner. i get rewarded for hardwork and good perfomance Co workers: encourages each other everyday,helping each other Hardest part of the job: amendments,changes ,we do not get enough time to adopt to changes .being rated everyday ,,too much expectation from each person Enjoyable part of the job: team building, team meetings,individual coachings.i get exited and encouraged after a good rating of my perfomance
• Check money received on customers before entering it in the Trader. • Double check customers change • Assist customers with prices • Prepare money f
I can now solve problems because I learnt it. Working as a team boost my communication skills. Assisting different people helped me in learning different languages.
a customer was overseas, he blocked his pin on his credit card in which it can only be reactivated at a standardbank branch,he didnt get much help from other departments and finally got through on my line after he had been transfered from pillar to post. i offered him an emergency replacement card which he was very greatfull,he came back to South africa 3 weeks later and went to the branch to reset his pin. the hardest part about my job is if a customer is stranded needing money and there's nothing u can do to help and the most enjoyable part is the fulfilment of knowing u have made a difference in someone's life by helping them with their cards
we get 13th cheque and have medical aid
none that i can think off
Standard Bank was a great expirience I had fun everyday. Standard bank was my first formal banking industry job, I learned a lot and was fortunate to work in different department within Inclusive banking. I had very caring manager and their management style was the best. We were made to feel at home every time. I worked with a very vibrant group of people, who taught me a lot in the process, the culture and caring for other people. The hardest thing was working for a small salary and a contract that ended out of the blue. The most enjoyable part of my job was the culture and client base, I worked with internal client's ore, so I built a very good relationship with all my client's and co-workers.
Free bar on fridays
Get to work deal with customer as efficient and friendly as possible. Learned that different people have different culture's and needed to be treated with respect all the time. learned that different products suit different people. Management was very hands on, except that they did not listen to employees suggestion as employees are the first contact with customers hardest Part of The Job was dealing with irate customer's that did not want to listen to resolution to their problem, and also telling them their application is declined due to National Credit Act Most enjoyable part was being with my collegues as they were very experience in their field, and very easy to talk to.
employee points for Best service
Being a Temp staff for over 2 years
It is good working in this company however there is no growth in the specific area, i have a wealth of experience in this area of work gained a lot of experience. I have also been involved in many initiatives by the bank including assistng in many different projects.
This was my first job after high school, i enjoyed everything and everybody, i was always excited about learning a new thing everday, my most enjoyable part of my job was keeping customers happy, the hardest part was going home knowing there was an unhappy customer
going out together as a team
Its very busy on a day basis. Management and staff are very friendly. Hardest and stressful time is monthend when customers are calling in most. i have great passion for assisting new agents as i have great understanding of my current position.
when atm's are offlineto be patient, to listen and to think quicklyto keep quite even when the client is offending youwhen you assist a client that appreciate that you tried to assist even though you didn't solve their query immediately
to be appreciated by managers
to be intimidated
a typical day at work was somewhat robotic in the sense that its shift work and very similiar call queries.i learnt ALOT from business ethics to personal growth, to working with people, telephone eticate, time management, empathy from collegues through to customers and i learnt how to cope with stress or being under pressure.my co-workers were fantastic, i did seperate myself from the negative people that fed off of gossip, so my surrounding collegues were lovely, hard working and what i saw they lacked i applied and we guided each other together. leaders: some lead very well and some i felt did not deserve the position, and only problem i facde with there was NO consistancy.i enjoyed it when customers or even staff would compliment my customer service. kept me motivated and i seeked help to improve it and shared amongst my team, what was learnt. so i also enjoyed partking in team activites and responsiblities.
management recgonition for all call centre agents. and award incentives.
shift work, including late shift, working public holidays and sundays.
It was a very friendly environment and it was fun and very professional. They knew their businnes and they treated they employees equally regardless of whether they were temp or permanent. They recognised evey job well done by their employees.
thank you parties and incentives for a job well done
working extra hour if there is a back log
See more Standard Bank reviews
You may want to try: